• Family Support Navigator

    FLACRA (Clifton Springs, NY)


    FAMILY SUPPORT NAVIGATOR

    Finger Lakes Addiction Counseling and Referral Agency Inc Clifton Springs, NY (Onsite) Full-Time

     

    $16.00 - $16.74/Hour

    Job Details

    Job Title:Family Support Navigator

     

    Employment Type:Full-Time

    Job Summary:

    TheFamily Support Navigator (FSN)plays a vital role in FLACRA’s mission by providingpeer support servicesto family members of individuals experiencing seriousmental illnessand/orsubstance use disorders. Working under thesupervision of the Program Manager, the FSN will serve as amentor, advocate, and support systemfor families, helping them navigate the challenges of addiction recovery, mental health treatment, and available resources.

     

    This position requiresflexible working hours, including evenings and weekends, to meet theunique needs of familiesin the community. FLACRA employs aholistic, integrated approachto family support, ensuring access toeducation, peer networks, treatment options, and community servicesto help loved ones in recovery.

    Required Qualifications:

    + Completion ofNY State-certified peer support specialist trainingthrough OMH or OASAS.

    + Peer Support Specialist Certification (CRPA-P or CRPA)required.

    + Valid NYS Driver’s Licenserequired.

    + CRPA-F certificationstrongly encouraged within the first year of hire.

    + Tier 1:Participation in first available peer certification training, acquiringCRPA-P no later than four months after employment.

    + Tier 2:Certification as aCRPA-P or CRPA.

    Skills & Competencies:

    + High School Diploma or GEDrequired.

    + Must be18 years or older.

    + Excellent interpersonal, written, and verbal communication skills.

    + Strongproblem-solving, time management, and crisis intervention skills.

    + Knowledge ofpeer support models, addiction recovery principles, and behavioral health services.

    + Experience working with diverse populationsand the ability to engageculturally diverse individuals and families.

    + Proficiency in electronic record-keepingand familiarity withcase documentation.

    + Comfort with providing community-based services, includinghome visits and outreach efforts.

    + Ability to workindependently and as part of a multidisciplinary team.

    + Valid NYS Driver’s Licenserequired; ability to travel within the Finger Lakes region.

    + Availability forovernight on-call coverage as part of a rotation.

    Job Requirements:

    Key Responsibilities:

    Client & Family Support:

    + Engagewith families, caregivers, and individuals to provideemotional support and advocacy.

    + Assist clients indeveloping and implementing recovery plans, includingcrisis plans.

    + Providecase management, referrals, and service coordinationto connect families withtreatment options, peer networks, and support groups.

    + Support families in understandingaddiction, opioid use disorder, and recovery processes.

    + Offereducational guidanceon treatment programs, harm reduction, and wellness strategies.

    Community Engagement & Collaboration:

    + Cultivaterelationships with local addiction prevention, treatment, and recovery organizations.

    + Work withmanaged care organizations, community coalitions, and service providersto help families access necessary treatment and services.

    + Conductoutreach effortsto increase awareness of family support services.

    + Advocate forfamily-centered policiesand improved access to resources.

    Teamwork & Leadership:

    + Serve as anactive team member, participating intreatment planning meetings and team case discussions.

    + Providebackup supportto COTI team members during crises or urgent situations.

    + Maintaindetailed, accurate case documentationin compliance withOASAS and agency regulations.

    + Participate inmonthly staff meetings, in-service training, and professional development opportunities.

    + Tier 2 and Tier 3 peersare expected to serve asleaders and mentors, offering guidance and support toTier 1 peers.

    Crisis Intervention & On-Call Support:

    + Provide crisis interventionservices to individuals and families struggling with addiction and mental health challenges.

    + Participate in aweekly overnight on-call rotationto offersupport to clients in crisis.

    + Ensure timelydocumentation and reportingof all crisis interventions.

    About Us:

    Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region.

     

    Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services.

     

    We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.

     

    At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect.

     

    We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.

     

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    Salary Details

     

    This salary was provided in the Job Posting.

     

    $16-$16.74

     

    Hourly Salary

     

    Job Snapshot

     

    Employee Type Full-Time

     

    Location Clifton Springs, NY (Onsite)

     

    Job Type Health Care, Nonprofit - Social Services

     

    Experience Not Specified

     

    Date Posted 05/21/2025

     

    Job ID JQX22T6LMJ8H7XY2TN7