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At _Cotino™, A Storyliving by Disney™ community_ , we create incredible, uniquely Disney experiences for our Artisan Club Members and their Guests. We bring the magic of Disney to our Club Members and Guests through personalized experiences and unforgettable world-class service!

The Lifestyle Team is focused on connecting Members and Guests to various recreation, health and wellness, and aquatic experiences to enhance the overall Artisan Club Member experience. In this role, you will be responsible for assisting the Lifestyle Leadership team with all aspects of the daily operation of the lifestyle experience, including Poolside/Lagoon experience, Watercraft, Fitness, Activities, Programming, and others. You will play an integral part in shaping Member and Guest satisfaction and working with other Cast and 3rd Party Vendors to ensure a safe and seamless experience.

Cast Members will experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts!

Responsibilities :

+ Support an environment where Member, Guest, and Cast Member safety are the priority and seek opportunities to improve Guest service and overall Club experience

+ Ensure operational compliance to safety audits, loss prevention standards, and state and local health regulations

+ Respond, assess, investigate, and resolve different emergency situations within the Club and community common areas

+ Demonstrate a passion for Guest service with the ability to exude genuine hospitality for a dynamic guest audience that consists primarily of individuals with a high level of repeat visitation

+ Ensure and oversee execution of scheduled recreational activities, programming, plans, and “surprise and delight” moments for guests of all ages

+ Enforce Club rules, deescalate and resolve Member situations efficiently and professionally

+ Serve as the day-to-day liaison for the Lifeguard Operation, including but not limited to assisting facility coordination in an aquatic emergency

+ Monitor daily staffing levels and coordinate break schedules of Lifestyle Cast Members

Basic Qualifications :

+ You must be at least 18 years of age to be considered for this role

+ Must have a valid California Driver's License

+ 2+ years of experience in the service industry handling complex Guest requests

+ Ability to prioritize and support multiple responsibilities efficiently

+ Proven excellent Guest service skills

+ Passion for serving others and always delivering a personalized experience with a professional presence

+ Proficient in basic computer functions necessary to operate in a Windows environment with an adaptability to learn new computer systems and other technologies

Preferred Qualifications:

+ Experience working in a 4/5 Star resort, aquatic facility, or private club environment

+ Demonstrated knowledge of, and passion for, Disney Experiences products and services

+ Willingness to learn new applications and lines of businesses as necessary

+ Self-starter with a capacity to make decisions independently with minimal supervision

+ Strong organizational and time management skills

+ Multi-lingual

+ Bachelor's degree in Club, Restaurant, Hospitality Management or equivalent field experience

Additional Information :

KEYWORD: #CotinoRecreation

The pay rate for this role in California is $28.65 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit:** **https://jobs.disneycareers.com/benefits

**Job ID:** 1280764BR

**Location:** Rancho Mirage,California

**Job Posting Company:** "Storyliving by Disney"

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.