• MS Office Customer Service Consultant

    COOLSOFT (Madison, WI)


    MS Office Customer Service Consultant

     

    (Jobs in Madison, WI)

     

    Requirement id 153484

     

    Job title Consultant

     

    Job location in Madison, WI

     

    Skills required Desktop Management, Desktop Software Tools, Analytical And Problem Solving Skills, MS Office Customer Service

     

    Open Date 20-May-2025

     

    Close Date

     

    Job type Contract

     

    Duration 12 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Consultant: Desktop Management, Desktop Software Tools, Analytical And Problem Solving Skills, MS Office Customer Service

     

    Start date : 07/01/2025

     

    End Date : 06/30/2026

     

    Submission deadline : 5/22/2025 4:00:00 PM

     

    Client Info : DCF

    Note:

    * INTERVIEW NOTES:

    • Phone and web based interviews will be acceptable.

    • However, an in--person interview may be required.

    • Interviews will be set up shortly after the posting close date.

    • MUST provide three (3) business references for the interview. (One reference must be a supervisory level.)

    IMPORTANT NOTES:

    • Candidate MUST be physically located in the United States. International candidates/phone numbers will not be accepted.

    • Candidate must follow ALL DCF work rules

    • Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am – 3 pm (or CST hours as defined by the hiring manager)

    • Candidate will be required to provide their own equipment for this position (See job description for required specifications.)

    * Duration: 6/30/2026, with the potential to extend for an additional term(s)

    * This position is currently hybrid. However, position status is subject to change. Hybrid/On Site positions: Local candidates or willing to relocate at the candidates expense. No designated work-space will be assigned however, selected candidate must be available to work at our location as needed. DCF work location is 201 W. Washington Ave., Madison, WI 53703. DCF does not pay for travel time or reimburse for travel expenses.

    * Please submit local candidates only.

    Description :

    This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and wireless devices such as Android phones, iPhones, and/or iPads.

     

    This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.

     

    The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issues. May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected.

     

    On call/stand by hours will be required with this position. This could require the candidate to work more than 40 hours per week.

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 153484 while calling.