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Job Description

Job Summary

We are seeking a dynamic Senior Manager to lead the Operations and Administration function that supports our Risk Management and Anti-Money Laundering (AML) teams. This role is pivotal in ensuring operational excellence, cross-functional coordination, and long-term talent sustainability across the department. The ideal candidate will bring a blend of leadership, operational rigor, and a passion for enabling teams through technology, process optimization, and people development.

Essential Duties and Responsibilities

+ Lead and mentor a high-performing team responsible for operational support across the Risk and AML departments.

+ Foster a culture of collaboration, accountability, and continuous improvement.

+ Provide awareness to and support effective utilization of enterprise-available tooling (e.g. Zoom AI, Microsoft 365 and Copilot, et. al.) across the division.

+ Drive automation and process efficiency initiatives in partnership with IT and business stakeholders.

+ Design and manage a consistent, scalable onboarding program for new hires across the department.

+ Establish and maintain a talent pipeline strategy to ensure continuity, growth, and succession.

+ Develop and execute department-wide training programs and knowledge-sharing initiatives.

+ Ensure consistent and effective internal communication strategies that align with organizational goals.

+ Plan and coordinate internal and external events, including community engagement initiatives.

+ Facilitate cross-functional collaboration and engagement with diverse leaders and associates.

+ Oversee departmental budgeting, financial planning, headcount, and expense tracking.

+ Ensure fiscal discipline and alignment with organizational financial goals.

+ Establish and manage procurement processes, staff augmentation, and third-party vendor relationships.

+ Ensure compliance, performance, and value delivery from third-party vendors.

Knowledge, Skills, and Abilities

Knowledge of

+ Expense and budgeting processes and frameworks.

+ Enterprise-supported tools including Microsoft 365, Zoom, Tableau, et. al.

+ Risk management and/or anti-money laundering regulations, processes, and capabilities preferred.

+ Best practices in administering internship, recruiting, and talent development programs.

+ Best practices in efficiently managing a day-to-day operational environment and related business problems that surface in managing a central support function.

+ Third party risk management and procurement processes and requirements.

Skill in

+ Risk operations, internal controls, and regulations.

+ Working with data sets to aggregate and present actionable insights to management.

+ Excellent communication skills to clearly articulate matters while working with internal and external clients.

+ Working across all levels and facets of organizations.

+ Leading and motivating teams to meet department goals and objectives.

+ Preparing oral and/or written reports.

+ Project management skills and with experience to successfully complete long and short term projects.

Ability to

+ Author department-level, auditable procedures.

+ Prepare simple and actionable reports for management consumption.

+ Lead and motivate a team with diverse skillsets and responsibilities.

+ Influence internal and external stakeholders to deliver on department goals and objectives.

+ Identify opportunities for process improvements and deliver on initiatives to implement solutions.

Educational/Previous Experience Requirements

Education/Previous Experience

+ Bachelor’s Degree (B.A.) with a minimum of eight (8) years of financial services experience required.

+ OR ~

+ Any equivalent combination of experience, education, and/or training approved by Human Resources.

Education

Bachelor’s: Accounting, Bachelor’s: Actuarial Science, Bachelor’s: Applied Mathematics

Work Experience

General Experience - 6 to 10 years

Certifications

Other License Not Listed - Other

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcomes

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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