"Alerted.org

Administrative Assistant / Care Specialist for Seniors

Hours: Approximately 30–35 hours per week (flexible scheduling)

Job Summary:

We are seeking a compassionate and detail-oriented Administrative Assistant / Care Specialist to join our team, supporting seniors in their homes and ensuring high-quality, person-centered care. This hybrid role involves both administrative responsibilities and client-focused care coordination. This position will also play a key role in handling inbound lead calls and supporting service conversions.

Key Responsibilities:

+ Take incoming lead calls and inquiries, professionally present service offerings, and support the conversion of leads into active clients.

+ Conduct initial home care assessments in client residences.

+ Explain service policies, including rates, clearly to clients and their families.

+ Develop individualized Care Plans based on comprehensive assessments and client input.

+ Complete all initial intake paperwork and manage the client registration process.

+ Collaborate with the staffing team to coordinate service delivery and care plan implementation.

+ Regularly reassess client needs and update care plans accordingly in collaboration with the Client Service Manager.

+ Perform general office duties including answering phones, communicating with clients/prospects, and supporting new program implementations.

+ Document progress notes and daily work activities using web-based platforms and tools.

+ Navigate technology platforms using smartphones, tablets, and other office equipment.

Qualifications:

+ Minimum 1 year experience in home care, elder care, or a related clinical setting.

+ Previous office and customer service experience required.

+ Experience handling lead intake and conversion is highly desirable.

+ Strong assessment skills preferred.

+ Excellent oral and written communication abilities.

+ High level of computer proficiency and comfort with technology.

+ Ability to work independently and collaboratively in a team environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.