"Alerted.org

Req. Number

25-207

Job Description

Job Summary:As a Lead Global Order Services Specialist, you have a passion for processes that assist our Global Returns Team (GRT) and Site RMA Coordinators. You have a "roll up your sleeves" mentality. Your organizational and analytical skills enable you to be a natural problem solver. You can analyze an issue to determine the best course of action and drive to resolution. You are collaborative and have impeccable follow through. With your exceptionally strong work ethic, natural curiosity, and enthusiasm you can help the company scale and grow while our business evolves. You are not afraid to identify what we're doing wrong, so we can fix it, and what we're doing right so we can improve on it.

Job Responsibilities:

+ As a working Lead, you will indirectly manage and develop team members to support global RMA operations across all Mercury facilities.

+ Collaborate with peers and others to develop, enhance, and communicate operational processes and procedures in support of corporate objectives.

+ Compiles and distributes routine order management reports related to the RMA orders status, holds and issues.

+ Review all incoming customer returns purchase orders for completeness and accuracy.

+ Coordinates and processes domestic and international RMA orders.

+ Interfaces frequently with other departments and customers to manage RMA order receipt, review, and ongoing status.

+ Anticipate and identify issues and initiate actions to ensure orders are processed timely and efficiently

+ Work with site RMA coordinators to understand and communicate commits and statuses to customers.

+ Lead and assist in special projects as assigned, preparing timely and accurate results.

+ Contribute ideas and provide reasonable and creative solutions to improve current processes.

+ Ad-hoc reports, audits and projects as required.

+ Up to 10% Travel may be required

Required Qualifications:

+ Bachelor's degree required, preferably in management

+ Minimum 4 years of experience in returns order management or similar customer-facing role

+ Oracle and Salesforce knowledge strongly preferred

+ Strong analytical and problem-solving skills - Excel Skills are a must.

+ Excellent written and verbal communication skills

+ Ability to handle and organize multiple time sensitive projects at once

+ Ability to use solid judgement in resolving issues or in making recommendations

Full-Time Equivalent Annual Salary Range: $82,000 - $164,000 for an Individual Contributor III at Oxnard CA USA. The disclosed salary range is a general guideline for Mercury team members employed at the job level at the location listed above and does not include overtime for eligible hourly employees

This position requires you to access information that is subject to U.S. export regulations. You may only access such information if you are a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. government.

Additional Information

Mercury considers a variety of factors to determine individual base salary offers to candidates, including:

* the role and related responsibilities;

* prior work experience;

* education, training, skills and certifications;

* internal equity with others employed by Mercury in similar roles;

* geographic location; and

* alignment with market data.

In addition to base salary, Mercury provides a variety of benefits for team members including:

* bonus opportunities (or special incentives for sales positions);

* health, life and disability insurance;

* company-paid holidays and time off;

* 401(k) retirement plan;

* discounted employee stock purchase plan;

* tuition reimbursement; and

* access to professional development and personal wellness platforms including LinkedIn Learning, Headspace, Aaptiv and Virgin Pulse.

Team members at the Director or Vice President level are also eligible to receive annual stock-based awards.

Mercury offers a 9/80 alternative work schedule that provides employees more opportunity for work/ life balance (available based off location)

Security Clearance

None

Why Mercury?

Why should you join Mercury Systems?

Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today's most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision superiority. Headquartered in Andover, Massachusetts, Mercury employs more than 2,300 people in 24 locations worldwide. To learn more, visit mrcy.com

Our Culture

We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you're just starting out on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions.

To find out more about Why Mercury? (https://www.mrcy.com/careers/) , or visit the Mercury Community (https://www.linkedin.com/company/mercury-systems/life/) or find answers to general questions at Mercury FAQs (https://www.mrcy.com/company-overview/facts-at-a-glance/)

Mercury Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Mercury Systems is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact the number below for assistance.

(978) 256-1300

Click here (https://www.mrcy.com/company/news-insights) read about our recent press release.