"Alerted.org

Req. Number

SHB-7204

Job Description

Essential Duties and Responsibilities: Support the following core technologies: VMware vSphere, Microsoft Windows Servers, Cisco Nexus, Cisco Catalyst, Cisco UCS, PaloAlto, Citrix, Office 365, IBM servers, and storage. Work with cross-functional teams including IT, Management, and consultants in the design and implementation of information technology that meets stated business objectives and service levels. Analyze, recommend, and evaluate new technologies including hardware, software, and communications products for network compatibility and applicability. Assist in the design, deployment, and maintenance of corporate LANs, WANs, and wireless networks including servers, routers, switches, VoIP, power systems, and other hardware. Assist in the planning, design, and implementation of security systems and their associated software, including firewalls, VPNs, intrusion detection systems, and anti-virus/malware software. Test new technologies and proposed changes to current infrastructure in a zero-impact lab environment. Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems and respond to emergency network outages in accordance with business continuity procedures. Perform preventative and fault isolation maintenance on the local and wide area networks. Perform advanced diagnostics and maintenance on all network hardware assets while troubleshooting end-user devices when additional expertise is required. Design and implement disaster recovery plans for operating systems, databases, networks, servers, and software applications. Assume contractual management responsibilities by assisting in requests for proposals/quotes, vendor selection, and contract monitoring. Participate in the development of system standards, short and long-term goals, project management, and strategic directions. Create and maintain documentation as it relates to network hardware, configuration, processes, and service records. Develop, maintain, and update a library of technical documentation Design and implement appropriate IT metrics and compliance controls. Read trade magazines and technical manuals and attend conferences and seminars to maintain up-to-date knowledge of hardware and software. Assist co-workers engaged in problem-solving, monitoring, and installing data communication equipment and software. Participate in on-call rotation to ensure 24/7 operations of all critical systems. Education and Experience: Bachelor's degree in an Information Technology field or equivalent technical experience related to systems, networking, security and communications in a corporate environment preferred. 2+ years of relevant hands-on experience. Effective communication and interpersonal skills. Language Skills: Must have a good command of the English language, both verbal and written communications. Physical Demands: Occasional: bending, kneeling, squatting, standing, walking, reaching, overhead reaching, and fine motor skills. Maximum lifting: to 30 pounds. Frequent lifting: 5 to 20 pounds. Occasional lifting: 20 to 30 pounds. Work Environment and Personal Protective Equipment: Normal office environment and office lighting. The use of personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in anther department, this includes vision, hearing, and footwear. Within the Smith & Wesson manufacturing facility employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting. All employees are required to apply ergonomic correctness to all job tasks. Revised 11/03/2022