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At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve. Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

Provides indirect nursing care based on established patient care protocol and the nursing process via phone triage. Coordinates with coworkers to provide a team based approached to care.

Essential Functions

+ Completes an accurate assessment of physical, mental, emotional, developmental, and social conditions when interviewing all patients on the telephone. • Coordinates the scheduling of diagnostic tests and procedures with the patient /family, other physicians/hospitals and insurance providers as determined by the needs of the patient. • Coordinates, provides, and appropriately documents patient and family education while assessing the patient needs during phone triage. • Demonstrates knowledge of and provides phone triage advice based on age-specific or developmental milestones for infants, toddlers, preschool, school age, and adolescents according to Children’s Physicians protocols • Completes all required patient care phone triage documentation in an accurate and timely manner within the electronic medical record according to Children’s Physicians policy and procedures. • Responds appropriately in crisis situations or life-threatening emergencies during phone triage assessments. • Demonstrates proficiency and use of critical thinking skills when performing phone triage. • Utilizes provider templates to schedule visits, telehealth visits and nurse visits, coordinating with clinic staff when necessary. • Fulfills expectation of complete and accurate phone documentation by utilizing EMR workflows as directed. Returns phone calls within determined response time ranges. • Promotes and encourages use of Children’s Connect by communicating with parents via online portal whenever feasible. • Attends required meetings and educational sessions as directed.

+ Regular attendance at work is an essential function of the job.

+ Perform physical requirements as described in the Physical Requirements section

Education Qualifications

+ Associate's Degree from an accredited college or university in nursing Required or

+ Bachelor's Degree from an accredited college or university in nursing Required

Experience Qualifications

+ Previous pediatric nursing experience Preferred and

+ Previous experience with EPIC Preferred

Skills and Abilities

+ Excellent skills in communication, listening, customer service, organization.

+ Excellent clinical skills providing indirect nursing care in the triage setting

+ Intermediate to advanced computer skills.

+ Ability to type, navigate an electronic system, and adapt to changes in workflows as they occur.

Licenses and Certifications

+ RN - Registered Nurse - State Licensure and/or Compact State Licensure in the state of Nebraska Required and

+ Health Services\BCLS - Basic Life Support the American Heart Association Required and

+ Certification in a nursing specialty Preferred

+ Bilingual (English Spanish) based on clinic location Preferred

Children’s is the very best for kids and the very best for your career! At Children’s, we put YOU first so together, we can improve the life of every child!

**Requisition ID** : 22654