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Details

**Open Date** 05/21/2025

**Requisition Number** PRN41987B

**Job Title** Coordinator, Information

**Working Title** Housing Outreach Coordinator

**Job Grade** D

**FLSA Code** Administrative

**Patient Sensitive Job Code?** No

**Standard Hours per Week** 40

**Full Time or Part Time?** Full Time

**Shift** Day

Work Schedule Summary

Monday to Friday (day).

Occasionally work nights and weekends as needed to fulfill job responsibilities.

**VP Area** President

**Department** 00307 - Housing & Residential Educ

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** $50,000 to $54,000/year

**Close Date** 07/31/2025

**Priority Review Date (Note - Posting may close at any time)** 06/17/2025

Job Summary

The Housing Outreach Coordinator leads the frontline operations for Housing & Residential Education ( HRE ). This role manages our two most important communication channels—our departmental phone lines and the main email inbox. This role also supervises a team of 15 student leaders (Housing Ambassadors), including 3–4 Lead Housing Ambassadors. The successful candidate will be responsible for guiding student staff, understanding a nuanced operations process, fielding complex student inquiries, and delivering accurate and compassionate communication—even when the message may be difficult to hear.

This is a highly dynamic, student-centered role that requires operational sharpness, emotional composure, and a willingness to learn a deep knowledge base of housing processes, timelines, and policy. From troubleshooting complex student situations to supporting high-pressure housing cycles, this role plays a critical part in delivering clear, timely, and compassionate support to students and families.

What This Role Demands:

Information Absorption: Housing operations are nuanced and cyclical. You’ll need to absorb a large volume of process-knowledge and apply it accurately to real-world student scenarios.

Emotional Resilience: Some conversations will be tough. You’ll need to stay calm, grounded, and professional when delivering difficult news to students or handling emotionally charged situations.

Student Leadership: You’ll guide and support student employees through both high-volume periods and slower, more developmental months. Coaching and clarity matter.

Customer Service Maturity: You are the tone-setter for how students and families experience our office. You must lead with professionalism and warmth—even when others may not.

Responsibilities

Communications Oversight

+ Manage and monitor HRE’s main public-facing communication channels, including department phone lines and the main email inbox.

+ Ensure timely, accurate, and student-centered responses to inquiries.

+ Serve as a go-to contact for questions escalated from student staff or other front-line service points.

Student Staff Supervision

+ Recruit, train, schedule, and supervise a team of approximately 15 Housing Ambassadors, including 3–4 Lead Ambassadors.

+ Develop onboarding tools and knowledge-sharing resources to support Ambassador success.

+ Facilitate regular one-on-one and team meetings with student staff.

+ Provide coaching and accountability to ensure a high standard of customer service.

Process Knowledge & Student Support

+ Learn and maintain a deep understanding of housing policies, seasonal procedures, and exception processes.

+ Help students navigate room selection and a multitude of other processes such as cancellations, meal plan changes, and special requests with clarity and empathy.

+ Contact students with key housing updates or decisions, delivering messages clearly—even when the news may be difficult.

+ Partner with internal teams (e.g. Accounting, Residential Education, LLCs) to ensure accurate support and referrals.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in a related field or equivalency (one year of education can be substituted for two years of related work experience). Two years experience in collecting, organizing analyzing, and presenting data; and demonstrated human relations and effective communication skills required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

QUALIFICATIONS PREFERRED BY DEPARTMENT :

+ Demonstrated ability to de-escalate conflict, deliver tough messages with tact, and maintain professionalism under pressure.

+ Experience working in a university or student housing setting.

+ Familiarity with cross-departmental collaboration in a university setting.

+ Knowledge of university housing operations and occupancy management best practices.

+ Experience using housing software (e.g., StarRez)

+ Strong time management and organizational skills.

**Type** Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.