"Alerted.org

Description

About Us

At KMT Waterjet, a Shape Technologies Group (SHAPE) company, we deliver innovative manufacturing process solutions that power the world’s leading manufacturers. Our team is built on precision, trust, and technical excellence—driven to exceed expectations.

Why Join Us

We offer more than a job—we offer a career. You'll receive hands-on training, advancement opportunities, and a comprehensive benefits package including:

• Competitive salary

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off & paid disability/life insurance

• Tuition reimbursement

• A chance to be part of cutting-edge industrial technology

Position Overview

We are looking for a highly skilled **Field Service Technician** to install, troubleshoot, and maintain our high-pressure waterjet cutting systems and related equipment. This role is customer-facing, dynamic, and critical to ensuring client success and satisfaction. You'll travel extensively to customer sites to resolve issues, provide training, and deliver top-tier technical support.

Key Responsibilities

+ Install, service, and troubleshoot high-pressure waterjet systems and intensifiers

+ Provide hands-on training to customers on equipment use, maintenance, and safety

+ Offer phone/email-based technical support for remote troubleshooting

+ Maintain accurate service records and documentation

+ Liaise with Engineering and Sales to provide customer feedback and assist in product development

+ Process warranty claims and assist with spare parts replacement

+ Collaborate with fellow technicians for cross-territory support

+ Travel 70%+ of the time to domestic and occasional international customer sites

What You Bring

+ Strong mechanical, electrical, hydraulic, pneumatic, and electronic skills

+ Proven troubleshooting and diagnostic ability

+ Excellent interpersonal and communication skills

+ Comfortable working independently and under pressure

+ Strong organizational and computer skills (Microsoft Office proficiency required)

+ Commitment to professionalism and customer satisfaction

+ Ability to quickly learn new technologies and apply technical knowledge in the field

Qualifications

+ Associate’s degree in a technical field required (or equivalent experience)

+ Previous field service or industrial equipment experience strongly preferred

+ Must be willing and able to travel frequently (up to 70%)

Join our team and become a trusted partner to global manufacturers—delivering excellence, one solution at a time.

Qualifications

Motivations

Preferred

+ **Self-Starter:** Inspired to perform without outside help

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.