• Patient Experience RN

    AdventHealth (Orlando, FL)


    All the benefits and perks you need for you and your family:

    + Benefits from Day One

    + Paid Days Off from Day One

    + Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)

    + Nursing Clinical Ladder Program

    Our promise to you:

    Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

     

    **Schedule:** Full-Time

    **Shift** : Monday - Friday 8:00am - 5:00pm

     

    The Patient Experience RN is an integral part of a team responsible, accountable, and empowered to deliver a

    seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for

    Surgical Services. The goal of the Patient Experience RN is to enhance the patient experience by

    providing comfort rounds, keeping patients informed, and meeting patient’s physical and emotional needs up

    to and through discharge. Additionally, they is responsible for exemplifying our

     

    Service Standards of Keep Me Safe, Love Me, make it Easy, and Own it for every person, every time.

    Qualifications

    The expertise and experiences you’ll need to succeed:

    KNOWLEDGE AND SKILLS REQUIRED:

    + Proficient in technological device navigation (phone, tablet, etc.)

    + RN (Valid for practice in FL)

    + Knowledge and understanding of AdventHealth app offerings and ability to assist consumers with app navigation

    + Skilled in efficient communication and active listening

    + Familiar with healthcare system and processes

    + Highly relational and skilled in customer service techniques

    + High level of emotional and situational intelligence

    + Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines

    + Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers

    + Knowledge and understanding of HIPAA privacy rules and adroit ability to use discretion when discussing patient related information that is confidential in nature

    + Ability to work in a fast-paced environment

    + Strong problem-solving skills

    KNOWLEDGE AND SKILLS PREFERRED:

    + Strong Patient Relations Skills

    + Communication with Clinicians

    + Surgical Services Experience Preferred

     

    This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

     

    **Category:** Nursing

    **Organization:** AdventHealth Orlando

    **Schedule:** Full-time

    **Shift:** 1 - Day

    **Req ID:** 25019037

     

    We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.