• Front Desk Representative

    Ophthalmic Consultants of Boston (Falmouth, MA)


    Ophthalmic Consultants of Boston is seeking a motivated, customer-focused Front Desk Representative to join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment This person would be scheduled to work in our Falmouth office with travel to Sandwich location as needed. Schedule is Monday through Friday; 40 hours per week.

    Key Responsibilities:

    + Greet and register patients promptly and courteously upon arrival.

    + Verify and update patient demographics and insurance information.

    + Possess working knowledge of a variety of insurance plans and coverages; determine eligibility and coverage for services.

    + Collect co-pays, deductibles, and outstanding balances at check-in and check-out.

    + Assist patients with past due balances, explaining payment options and processing transactions.

    + Schedule patient and diagnostic appointments accurately and efficiently for multiple physicians, coordinating with internal departments.

    + Follow up on appointments to minimize no-shows and maximize productivity.

    + Address patient inquiries in person with professionalism and care.

    + Collaborate with clinical staff and management to ensure optimal patient flow.

    + Take initiative in solving problems and escalating issues when needed.

    + Contribute to a positive office culture by demonstrating leadership and a willingness to take on challenges.

    Ideal Candidate:

    + A High School Degree or GED.

    + Minimum of 1-2 years of medical or health care related setting or equivalent in a customer service, front desk/receptionist position.

    + Proven experience with insurance verifications and patient billing.

    + Must have a working knowledge of computer and respect for confidentiality.

    + Must be able to work in a fast-paced environment, paying close attention to detail.

    + Epic experience a plus.

    + Bilingual skills a plus.

    Benefits Offered:

    + Health & Dental Insurance- eligible 1st day of employment

    + Paid time off and paid holidays

    + Health & Dependent Reimbursement Accounts

    + 401(k) Plan with company contribution

    + Company paid Life and LTD Insurance

    + Employee discounts

     

    To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer.  All Employees must be fully vaccinated.

     

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