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Works collaboratively with leadership to identify training needs. Develops a training curriculum for all new and existing employees. Utilizes Customer Service/Insurance Recovery leadership as Subject Matter Experts (SME) to develop and maintain instructional materials and procedures related to the activities within the Customer Service/Insurance Recovery Department. Designs course content, using information gained from requesting party through needs assessments. Evaluates the impact of delivered training programs by identifying criteria that can be used to assess the effectiveness of training. Plans training schedules considering operational needs. Facilitates training sessions for all Customer Service/CBO Insurance Recovery staff directly or indirectly responsible for any customer/insurance recovery related activity.

EDUCATION/EXPERIENCE REQUIRED:

+ High School Diploma. Bachelor's Degree in Education, Business Administration, or related field preferred.

+ Five (5) years of experience in the training field.

+ One (1) year of curriculum development.

+ Two (2) years of experience in a customer service environment with demonstrated leadership responsibilities.

+ Excellent documentation skills.

+ Excellent verbal and written communication skills.

+ Self-directed and self-motivated.

+ Strong interpersonal skills and discretion.

+ Organizational and time management skills.

+ Problem solving and decision making ability.

+ Demonstrated ability to research, analyze, design, plan, organize, coordinate, implement, and perform necessary follow-up as related to documentation and support materials.

+ Coaching and counseling.

+ Organization and planning.

+ Leadership and management.

+ Quality improvement.

Additional Information

+ Organization: Corporate Services

+ Department: Ascension Ambulatory CBO

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.