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Our Company Culture

Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.

Centre Company Benefits

- Hybrid Work Options, Paid Time Off, and Paid Holidays

- Medical, Dental, Vision, and 401(k) with employer match contributions

- Stability to grow alongside hard workers in a collaborative environment with opportunities to grow professionally

Position Summary

Responsible for service delivery with public and private cloud environments, with a focus on either compute infrastructure (Azure, Hyper-V, VMware) or network infrastructure. These positions involve architecting, implementing, and managing systems, ensuring optimal performance, security, and reliability. Senior Infrastructure Engineers will also focus on standards, onboarding/offboarding, tool optimization, escalations, and proactive measures to enhance customer environments.

Essential Duties and Responsibilities

- Maintain and manage Azure, Hyper-V, VMware, and/or public cloud infrastructure, ensuring system uptime SLAs

- Provide proactive recommendations and upkeep of customer environments in tenant organizations

- Manage infrastructure reporting, alert management, troubleshooting, and tuning

- Maintain certifications with technology partners

- Troubleshoot customer issues urgently and effectively

- Install and implement systems and solutions

- Conduct post-sales technical follow-ups and provide remote customer support

- Track work orders and incidents through an electronic help desk system

- Manage and resolve issues promptly

- Prioritize tasks and meet deadlines with excellent time management skills

- Demonstrate excellent troubleshooting and assessment skills

- Exhibit outstanding written and verbal communication skills

- Be a team player with exceptional customer service skills

- Mentor and guide peers, assisting teammates as needed

- Submit timesheets, expense reports, and documentation on or before deadlines

- Stay updated on market trends, theories, and new methodologies; embrace change

- Assist with change-management activities

- Prepare and deliver complete and concise documentation for all projects and tickets

- Present progress reports to immediate supervisors and/or Project Managers

- Manage multiple projects in a fast-paced environment

- Quickly turn business problems into technical solutions

- Participate in on-call schedules, serving as a high-level escalation point for network and security issues

Education/Experience/Certifications

- Associate’s Degree required (Bachelor’s Degree preferred)

- 10+ years hands-on IT experience

Certifications (role dependent):

- Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 and AZ-801)

- Microsoft Certified: Windows Server Virtualization and Hyper-V (74-409)

- Azure Administrator Associate or equivalent

- Azure Solutions Architect Expert

- AWS Solutions Architect Associate or equivalent

Areas of Expertise

- Practical operational and design expertise with Azure, Hyper-V, and/or VMware

- Working knowledge of Windows Server, Domain Services 2019+, and Microsoft Entra

- Intermediate to advanced knowledge and experience with Windows desktop and servers

- Basic knowledge and experience with Linux-based operating systems (RedHat, Ubuntu, Fedora, Gentoo, SUSE)

- Understanding of TCP/IP including Layer 2/3 VLANs

- Basic to advanced knowledge and experience in automation (PowerShell, Python, workflow design, mass deployment)

- Understanding of security topics and practices (least privilege access, GDAP, Microsoft Entra)

- Basic to advanced knowledge of regulatory and compliance policies (PCI, HIPAA, HITECH Act, Sarbanes-Oxley)

- Basic to advanced knowledge of data loss prevention strategies and technologies

Work Environment and Physical Demands

- Some travel may be necessary to various datacenters

- Work primarily in a climate-controlled environment with minimal safety/health hazard potential

- Occasional lifting (up to 50 pounds) may be required

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

- The noise level in the work environment is moderate

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