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Customer Solutions Representative
- Access Dubuque (Dubuque, IA)
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Customer Solutions Representative
Kendall Hunt Publishing Company
1 Positions
ID: 67402
Posted On 05/05/2025
Job Overview
Do you have a passion for helping others? Do you like researching and finding solutions? Do you want variety and different challenges in your day? We are looking for problem solvers, critical thinkers, and level-headed employees to help guide our customers. This position will work in office in Dubuque, Iowa.
As a team of highly motivated, customer-centric professionals, we're looking for the right person to join our Customer Solutions team to assist internal and external customers and answer their questions about using our products and services on various applications. This individual will interact with customers by phone, e-mail and using our on-line Chat function. We are looking for tech savvy individuals, who enjoy problem solving on the spot.
Who Is Kendall Hunt Publishing?
Throughout its history, Kendall Hunt Publishing has grown with an emphasis on its employees, fearlessness in innovation, and a strong grip on its values. Today Kendall Hunt continues to expand by growing its number of educational products, creating new companies and extending its services across the country and beyond. Through diversity and willingness to adapt to the ever-changing publishing industry, Kendall Hunt is a company dedicated to growing with the public to best serve the people of the community.
When you work at Kendall Hunt you immediately notice the collaboration, friendliness, and a sense of purpose amongst our employees. Our customers, students, authors, and other outside contacts are always our top priority. We are constantly uncovering new sales channels for current product lines or finding new products to sell to current customers. Join our team of evolving employees to help us maintain our competitive edge in the industries we serve. www.kendallhunt.com
_In A Typical Work Day You Will..._
+ Provide 1st level customer support via phone, on-line Chat and other social media tools to receive and enter customer orders.
+ Assist customers using products for the first time. (i.e., purchasing on ecommerce, registering on websites, etc.).
+ Troubleshoot problems customers may experience. (i.e., password reset, wrong class registration, activation code not working, etc.).
+ Research and resolve questions or issues related to order inquiries, proof of deliveries, invoice copies, credit card inquiries, KH website, etc.
+ Update corporate CRM with information based on support issues handled.
_Who We Need!_
+ Ability to use multiple software platforms and programs.
+ Prior customer support experience, professionalism, attention to detail and accuracy is a must!
+ Ability to multi-task with strong verbal and written communication skills is essential.
+ A higher education degree is preferred, but any educational background is welcomed.
+ This role is more than the title perceives - this is a gateway role to home in on your skills, with the potential to advance within our company.
Why Us? We Understand It's More Than Just a Job!
Choosing a career path can be one of the most important decisions in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.
_Our companies offer:_
+ Job Stability. Kendall Hunt and their family of companies have been around for more than 75 years
+ Career Growth. Gain some great experience to promote to higher roles - many of our leadership and upper management staff worked their way up in our family of companies
+ Affordable medical, dental, and vision insurance with company paid life insurance, short-term and long-term disability
+ Generous company match on 401(k) plan, as well as profit sharing
+ A generous PTO policy, plus paid holidays
+ Scholarship and tuition reimbursement
An Equal Opportunity Employer
Primary Contact
11828
Kelly Schanbeck
Corporate Recruiter/HR Specialist,
563-589-1225
Phone
Phone
Phone
Fax
Email
True
False
True
Job Details
Categories
Customer Service
Location
Dubuque, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Pay/Salary
17.50
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Paid Holidays
Qualifications
Education
High School/GED
Experience
1-2 Years
Company ID
1103
Job REQ #
\# Positions
1
Start Date
20250505
End Date
20250530
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Kendall Hunt Publishing Company
About the Company
As a leader in customized education publishing solutions, Kendall Hunt has been privately owned and operated for more than 75 years. We currently employ approximately 225 people at our Dubuque, Iowa, headquarters, with an additional 70 people throughout the United States.
Our mission is to meet the specific needs of the marketplace in a unique and progressive manner, and we are committed to excellence and employee growth and development.
We offer career opportunities in sales and acquisitions, account management, project development, customer support, information technology, finance, accounting, clerical support and human resources. We provide a comprehensive benefit package and full-time and part-time flexible schedules, including internships.
Our Higher Education Division is a leader in custom publishing of high quality educational products, services and solutions to the higher education market, including digital solutions and eBooks as well as printed material.
Our PreK-12 Division is a leader in publishing solutions of innovative, hands-on inquiry based solutions for the PreK-12 market.
We also collaborate closely with our related educational technology solutions companies to develop and customize publications that integrate multi-media and technology to meet the learning needs and expectations of today’s students.
For more information, visit Kendall Hunt’s website https://www.kendallhunt.com
_An Equal Opportunity Employer_
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