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Position Summary...

The Senior Manager, Content & Copy Excellence Editor will lead a cross-functional editorial and compliance program that ensures all Spark Driver Content- internal and external – meets our legal, editorial, and brand standards.

You’ll act as the guardian of our voice and the steward of compliance, overseeing a hybrid team of editors, copywriters, and reviewers. Moreover, you’ll bring hybrid thinking to our editorial process by working with data teams to develop intelligent content models that ingest, categorize, and analyze the entire spark Driver Content Ecosystem – enabling suggestive optimizations, flagging duplicative or non-value-added content for deprecation, and accelerating global copy updates by locating all instances of targeted verbiage across channels.

What you'll do...

What You’ll Do:

+ Establish Editorial Excellence and Governance

+ Own and evolve the Spark Driver Style Guide and content submission standards across all ODD (Operations, Design & Documentation) Teams.

+ Lead live editing and content reviews, ensuring grammar, formatting, and legal alignment meet publishing standards.

+ Define and maintain quality scorecards that track submission error rates and content accuracy.

+ Drive Legal Review Process Ownership

+ Manager all content submitted to legal for approval – driver facing help articles, IVRs, agent KBs, and video scripts.

+ Partner closely with legal to align on approval threshold, build efficient feedback loops, and reduce time-to publish

+ Scale AI-Assisted Editorial Workflows:

+ Incorporate AI-Driven tools to support grammar checks, consistency audits, and risk detection in copy review workflows prior to legal review.

+ Build repeatable systems that reduce content rework, increasing compliance pass rates, and speed up time-to-legal review

+ Support Strategic Content Initiatives

+ Collaborate across verticals – Walmart LMD, B2B, GoLocal, Learning & Development – to ensure consistent, legally compliant messaging across all Spark Driver surfaces.

+ Help contextualize support and education content with Brand-Aligned flows that reduce contact propensity (CPO) and drive feature adoption

What You’ll Bring:

• 6+ years of experience in, editorial, content operations, or copy leadership roles-ideally with exposure to legal review process or regulated content environments.

• A background in compliance-sensitive content, technical writing, or paralegal/editorial roles where precision and defensibility matter.

• Strong Stakeholder management skills, with experience coaching content contributors at scale and with complex and very senior stakeholder groups

• Expertise in content governance frameworks, editorial QA, and style guide ownership.

• An eye for both detail and systems – balance wordsmithing excellence with scalable content operations.

• Experience using or evaluating AI content – review and editorial support tools.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.