• Customer Care Specialist

    Access Dubuque (Dubuque, IA)


    Customer Care Specialist

    Flexsteel Industries, Inc

    1 Positions

    ID: CUSTO001288

    Posted On 04/16/2025

     

    Refreshed On 05/21/2025

    Job Overview

    + Act as voice of the customer, communicating customer needs & expectations within Flexsteel.

    + Work independently within established procedures requiring minimal escalation.

    + Respond timely with customized responses to customer inquiries via email, phone, & chat.

    + Coordinate & communicate effective resolution for unique, complex scenarios.

    + Diagnose & resolve product concerns both inside & outside of the warranty period.

    + Support order management requirements received via email, EDI, and customer portals.

    + Capture appropriate information in a customer relationship management (CRM) application.

    + All other duties as assigned.

     

    Primary Contact

     

    104266

     

    Stacy Kammes

     

    VP-Human Resources, Administration

     

    563-585-8209

     

    Phone

     

    Phone

     

    Phone

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    False

    Job Details

    Categories

     

    Customer Service

     

    Manufacturing

     

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Company ID

     

    1028

     

    Job REQ #

    CUSTO001288

    \# Positions

    1

     

    Start Date

     

    20250416

     

    End Date

     

    20250620

     

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    Flexsteel Industries, Inc

     

    About the Company

     

    Flexsteel Industries, Inc. is a global leader in the design and production of quality residential furniture and serves as the parent company to the Flexsteel, Homestyles, and Charisma brands. Employing nearly 1,500 team members worldwide, Flexsteel Industries is governed by a Board of Directors and operates under a set of beliefs and values stemming from a rich and longstanding heritage of quality craftsmanship. Known for its Blue Steel Spring™, as well as numerous other design and manufacturing innovations, the Flexsteel brand is carried by more than 1,300 retailers nationwide. The Homestyles brand sells smart and affordable style direct to customers, in addition to partnering with online home retailers, such as Amazon and Wayfair. A permanent Flexsteel Industries showroom is located in High Point, NC. While the organization has been in business for more than 130 years, our commitment to comfort and craftsmanship has remained unchanged with furniture that’s built for life and designed for living.

     

    For more information, visit http://www.Flexsteel.com