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Position Summary...

What you'll do...

The Parts Escalation Support Specialist will be responsible for managing parts escalations from HVAC/R field-based technicians, providing order updates, and order entry. This role will also support improving lead times of parts to HVAC/R technicians by proactively sourcing parts from suppliers with improved lead times. Additionally, this role will drive cost improvement into the business by seeking lower cost items with same form, fit, and function.

What you’ll do:

+ Manage parts escalations from HVAC/R field-based technicians, providing order updates and order entry. Proactively source parts from suppliers with improved lead times to improve lead times for HVAC/R technicians.

+ Drive cost improvement into the business by seeking lower cost items with same form, fit, and function.

+ Analyzes and ensures accuracy of information by creating maintaining and evaluating data comparing data with third party information budgets or actual results analyzing and researching risks or compliance concerns analyzing financial data key performance indicators and metrics evaluating trends and reviewing results for accuracy utilizing financial models plans and tools and conducting analyses for special and recurring projects

+ Organizes data driven analysis and insights to help support business strategies by evaluating ongoing analytical needs serving as the analytics subject matter expert reporting databased insights in a uniform manner monitoring and reporting on business strategies collaborating with internal and external business partners to build a consistent and accurate strategy for using data driven insights and providing expert advice and guidance on the application of best practices

+ Provides customer service and reporting in area of responsibility by providing reports and communicating results, preparing information and supporting documentation supporting key business processes serving as an information resource providing guidance and recommendations based on defined policies and practices supporting relationships with key stakeholders to deliver solutions and support and resolving issues answering questions obtaining information and providing documentation

+ Executes processes across different areas of the business to ensure efficiency and compliance by establishing timelines workflows and requirements supporting and developing training creating verifying and distributing necessary documentation for reviewing results managing and verifying functionality of key process and controls and loading appropriate information Supports customer requests and needs by utilizing analytical tools extracting and consolidating relevant data for reporting determining layout and formatting analyzing best delivery methods identifying root cause and solutions in all supported systems

+ Demonstrates up to date expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales

+ Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders identifying business needs determining and carrying out necessary processes and practices monitoring progress and results, recognizing and capitalizing on improvement opportunities and adapting to competing demands, organizational changes and new responsibilities

+ Models compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy: and demonstrating and assisting others with how to apply these in executing business processes and practices

Respect the individual: Demonstrates and encourages respect for others drives a positive associate and customer/member experience for all embraces differences in people cultures ideas and experiences supports workplaces where associated feel seen and connected through a culture of belonging so all associates thrive and perform contributes to an environment allowing everyone to bring their best selves to work

Respect the individual: Demonstrates engagement and commitment to the team developing others through feedback coaching mentoring and developmental opportunities and recognizes others contributions and accomplishments

Respect the individual: Builds strong and trusting relationships with team members and business partners works collaboratively to achieve objectives communicates with impact and listens attentively to a range of audiences and demonstrates energy and positivity for own work

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmart's goal of becoming a regenerative company by making a positive impact for associates customers and the world around us e.g. creating a sense of belonging eliminating waste participating in local giving

Act with Integrity: Follows the law our code of conduct and company policies and encourages others to do the same supports an environment where associates feel comfortable sharing concerns reinforces our culture of nonretaliation listens to concerns raised by associates and takes action acts with accountability for achieving results in a way that is consistent with our values

Act with Integrity: Is consistently humble, self aware, honest and transparent

Serve our Customers and Members Delivers results while putting the customer/member first and applying an omni merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members

Serve our Customers and Members Adopts a broad perspective that considers data analytics customer/member insights and different parts of the business when making plans

Strive for Excellence: Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions supports innovation and intelligent risk taking and exhibits resilience in the face of setbacks

Strive for Excellence: Implements and supports continuous improvements and willingly embraces new digital tools and ways of working

What you’ll bring:

• 3 years Customer Service experience

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Proficient in Microsoft Office and other relevant software

• Ability to work in a fast-paced environment and meet deadlines

• Strong attention to detail and accuracy

• Ability to work independently and as part of a team

Nice to have

• 2+ years of experience in a related field (such as procurement, logistics, or supply chain)

• HVAC parts experience

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $60,000.00-$110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: -

Stock.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

‎

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

‎

For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $60,000.00-$110,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Minimum Qualifications: Bachelor’s degree in Business, Analytics, Statistics, or related field OR 2 years’ experience in data analytics, project management, business, or relevant area.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Analytics - Big Data, Data Analysis and Insights, Statistical Programming Language

Primary Location...

2608 Se J St, Bentonville, AR 72716-3724, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.