"Alerted.org

Date: May 21, 2025

Location:

San Juan-Cupey, PR

Company: Popular

Workplace Type: Hybrid

Operations Analyst

Job Type

Full Time Regular Position

General Description

Receive, verify, analyze, process and respond to Subpoenas, Legal Orders and legal requests received from government agencies (state and federal), attorneys, or other legal entities for Banco Popular de Puerto Rico, Popular Bank, Popular Insurance and Popular Securities. Retrieves documents based on the legal request and complies with the delivery of documents and/or information to the requesting agencies . Ensures that the required documentation is responsive to the legal request and is disclosed in compliance with the state and federal laws and regulations.

Essential Duties and Responsibilities

Use specialized knowledge to review, analyze and evaluate Subpoenas, Legal Orders and other types of legal requests for productions of documents in an independent manner, for which basic understanding of the legal process is needed. As part of the case handling, they are also responsible to ascertain the applicability Federal Regulations such as the Right to Financial Privacy Act (RFPA), Federal Benefits as well as other federal and local regulations to protect consumer’s right to protect sensitive information. Notify the customer(s) of legal requests, if applicable. Ensure to search and retrieve documents from different applications or business units to meet compliance with Legal Orders and Subpoenas, always considering Bank policies, unit’s procedures and applicable local and federal laws and regulations. Comply with due dates and Service Level Agreements. Assist the management team with staff training and special projects. Handle calls and communications with agencies, law firms, agents and other requesting parties. In addition, the analyst is required to appear as a witness representing Banco Popular in civil and criminal cases in the federal and state courts

Education

Completed Bachelor's degree required. Paralegal certificate preferred

Experience

A minimum of two-year of relevant retail, banking operations, paralegal or legal case handling experience is preferred.

Other Qualifications

• Strong research and analytical skills

• Detail oriented, able to identify situations, look for alternatives and make good decisions.

• Outstanding customer service skills.

• Establish priorities and work with different tasks simultaneously.

• Able to work under pressure, with a sense of urgency and meet deadlines.

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

• Ability to work in teams and collaborate with peers in order to meet common goals.

• Excellent interpersonal and communication skills with both clients and co-workers.

• Manage different computer systems such as Outlook, Microsoft Office, Excel, Banco Popular systems, among others.

• Be proficient in both English and Spanish.

• High degree of commitment, and ability to adapt to new situations.

Region Locations

San Juan, Puerto Rico

Work Schedule

Monday To Friday | 8:00am to 5:00pm

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us [email protected] email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com.

Connect with us!

LinkedIn (http://www.linkedin.com/company/banco-popular-de-puerto-rico) | Facebook (http://www.facebook.com/popular/) | Twitter (http://twitter.com/popular?lang=es) | Instagram (http://www.instagram.com/popular.pr?igshid=ykmhge270ti5communitybank/)

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