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Regular or Temporary:

Regular

**Language Fluency:** English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

JOB SUMMARY

Provide excellent customer service to our agents and insureds. Facilitate the collection of return premium and balances due from insureds, agents and insurance companies through verbal and written correspondence with all applicable parties to the loan transaction. Work closely with management to ensure collection problems are identified and resolved to minimize delinquencies and loan loss.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Research, analyze and evaluate reports and other information to manage assigned portfolio.

2. Communicate with insurance agents, brokers and insurance carriers regarding the status of transactions within their portfolio.

3. Communicate with insureds regarding the status of their loans to attempt to prevent policies from canceling.

4. Work with insureds on NSF/returned payments to avoid cancellations.

5. Approve the holding of issuing a Notice of Cancellation, within authority, by analyzing and evaluating the reduction in the collateral value relative to the credit taking into consideration the history with the insured and agent.

6. Follow up, based on size and age of the account, with general agents and insurance companies to secure return premium numbers and the anticipated date the return premium will be sent.

7. Analyze and determine any collateral shortages and determine next course of action.

8. Collect any balances due from the appropriate party based on analysis of why there is a shortage. Recommend sending loans to outside collection agency as appropriate/approved. Process monthly write-offs of loans to send to OSC.

9. Within authority limitations, make decision to waive late fees based on account review and analysis.

10. Recommend and communicate payment options, within authority limit, to reduce costs and maximize fee income.

11. Post return premium checks to the applicable loans.

12. Complete loan adjustment requests to correct payments posted to incorrect loans.

13. Recognize the warning signs of agency fraud/non-compliance and ensure that management is notified of these instances for further investigation and/or action for possible filing of Unobserved Financial Observations (UFO). Assist in the completion of agent’s portfolio audit.

14. Assess and post insured’s post maturity interest to insureds’ loans with credit balances.

15. Be online and available in the company’s customer service ACD phone queue.

16. Daily review of all return premiums posted to their portfolio.

17. Handle returned mail of final demand letters to insureds and cancellation notices to insureds and intermediaries/carriers.

18. Daily review/analysis of portfolio overpayments/odd payments.

19. Contact insureds and/or agents for the prevention of loan cancellations.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High School diploma or equivalent education and related training

2. Two years of premium finance experience, preferably in operations, collections or related discipline of in the property and casualty insurance industry

3. Ability to work independently

4. Excellent written and verbal communication skills

5. Excellent organization and analytical skills

6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

7. Ability to travel, occasionally overnight

Preferred Qualifications:

1. Associate or Bachelor’s degree or completion of a technical school in a related subject

The annual base salary for this position is $55,000.

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

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E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)