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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express Global Commercial Services (GCS) is a global leader in the commercial payments solutions space and continues to be an exciting and fast-growing business dedicated exclusively to the success of businesses globally. GCS provides a range of Corporate Payments Solutions and other expense management tools to help small, mid and large size companies around the world manage all facets of their business spending.

As a core engine that powers the GCS business and its colleagues, the Client Onboarding Services (COS) team plays a critical role in delivering best in class revenue empowering services and capabilities across the customer lifecycle. The Client Solutioning team within COS is designed to add strategic focus on early, critical stages of the sales and account development opportunity cycle with both existing and prospective customers via custom content, convenient and high touch solutions.

As a part of the Client Solutioning organization, the Director of Business Solutions leads a team providing commercial insight, consultation, and strategic expertise to deliver customer-centric solutions best tailored to the needs of Corporate Large & Global commercial clients. This director will lead a global team of trusted consultants closely aligned with our Sales, Account Development and Product organizations, directly supporting sales pursuits with GCS customers throughout the customer lifecycle. This role will be responsible for leading a team-wide vision for internal and external consulting via account strategies, differentiated value propositions, business solutions and commercial deal proposals to communicate how American Express’ Payment solutions can help transform their businesses and support their strategic objectives. The Business Solutions team is designed to play a critical, external facing role in laying the foundation for successful client acquisition, retention, and expansion early in the sales process. This Director, in partnership with the Business Solutions co Director, is responsible for defining and executing this vision, shared KPIs and definition of success metrics with leadership, the BSM team and its partners.

Key Responsibilities:

+ Lead and develop both strategy and execution of a global business solutions team designed to provide mission critical client-centric consultation to key Corporate ICS, Global, and Large GCS segments

+ Lead a team of direct reports with specialized skills (e.g. positioning vertical specific value propositions, ERP, AP Auto) and deep technical expertise to deliver customer centric AXP products and solutions best tailored to Large & Global and ICS customers

+ Champion an external perspective in delivering American Express’ unique value proposition via a deep understanding of the competitive landscape; inspire and infuse external perspective across workstreams to uniquely position AXP offerings

+ Play a leading role across Global Commercial Services in championing the voice of the customer in the strategy, design, and delivery of forward-thinking, scalable B2B solutions

+ Work with internal stakeholders at various levels to define strategic goals for continuous improvements to the customer onboarding journey based on client feedback, while clearly tracking business and technology successes through actionable milestones and timelines

+ Analyze client data and insights to create and execute plans for customer success and continued upskilling of the team, and driving process improvement and value creation with key internal and external partners

+ Monitor business performance to ensure value is realized; keen ability to drive pipeline management and prioritization with stakeholders

Minimum Qualifications:

+ 10-15 years experience in Client Management, Sales or Business Development

+ Proven experience building & leading diverse, high-performing teams, and ability to motivate teams and partners in consultative selling, strategy development and change management

+ Understanding of the commercial payments industry landscape, payment types & methods, modern payments technology and industry business models; ability to articulate both proprietary and competitive value propositions

+ Inherent customer focus with an ability to interact and influence clients at all levels of the organization including C-level executives; possess a unique blend of business and technical savvy, ability to communicate effectively, build and leverage relationships

+ Confidence in decision-making in complex & ambiguous situations; comfortable troubleshooting and aligning conflicting interests, with a proven track record of influencing others to embrace Enterprise thinking

+ Experience working across global markets, with track record of success in driving large complex multi-market deals and their virtual teams through ambiguity and “white space” thinking

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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**Job:** Sales

**Primary Location:** US-New York-New York

**Schedule** Full-time

**Req ID:** 25008965