• Supervisor, Patient Access Appointment Center

    Emory Healthcare/Emory University (Atlanta, GA)


    Overview

     

    Be inspired. Be rewarded. Belong. At Emory Healthcare.

     

    At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

     

    • Comprehensive health benefits that start day 1

    • Student Loan Repayment Assistance & Reimbursement Programs

    • Family-focused benefits

    • Wellness incentives

     

    Ongoing mentorship, development, leadership programs...and more

     

    8am - 5pm / Full Time / 40hrs

    Description

    JOB DESCRIPTION:

    + Manages human and material resources in a team environment under the leadership of the Patient Access Manager & Central Administration to provide real-time supervision of appointment specialists responsible for call answering, appointment setting and messaging services according to established clinical protocols; ensuring the highest level of patient satisfaction each and every time. Adhere to HIPAA and patient confidentiality requirements.

    MINIMUM QUALIFICATIONS:

    + Bachelor's degree in business, healthcare or related field or appropriate combination of education and experience.

    + 1 - 2 years experience in customer service and/or call centers, preferably in a healthcare setting OR Graduation from the Operations Development Program (ODP).

    + Minimum requirement of 1 year of supervisory experience.

    + Healthcare or customer service industry experience preferred.

    + Excellent written and oral communication skills.

    + Professional, caring approach, strong interpersonal and problem solving skills.

    + Position will require the ability to type or keyboard 55 accurate words per minute.

    + Must possess excellent communication skills and be able to relate to a wide variety of customers.

     

    Additional Details

     

    Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

     

    Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected] . Please note that one week's advance notice is preferred.

     

    Connect With Us!

     

    Connect with us for general consideration!

     

    **Division** _Emory Healthcare Inc._

    **Campus Location** _Atlanta, GA, 30345_

    **Campus Location** _US-GA-Atlanta_

    **Department** _EHI Imaging Scheduling_

    **Job Type** _Regular Full-Time_

    **Job Number** _147888_

    **Job Category** _Business Operations_

    **Schedule** _8a-5p_

    **Standard Hours** _40 Hours_

    **Hourly Minimum** _USD $22.10/Hr._

    **Hourly Midpoint** _USD $28.74/Hr._

     

    Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.