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Job Details

Job ID: 5181842

Job Description

Technology Support Specialist

8 Hours per Day/12 Months per Year

Fair Labor Standards Act Status: Non-Exempt

We appreciate your interest in employment with Vancouver Public Schools (VPS). All applications are considered and reviewed. The most qualified and competitive applicant(s) that possess directly related experience and expertise, training, and education may be invited to participate in the interview/selection process. As part of the selection process, the District conducts confidential reference checks to include former and present employers and also requires a criminal background investigation. Unfortunately, due to the number of applications received, not all applicants will receive an interview.

Résumés should include education, relevant experience (including current position), and skills which highlight the qualifications of the position to which a person is applying.

All district employees are encouraged to review their personnel file periodically to ensure that their file includes current and relevant documentation that supports their degree, education or credits, experience, training, etc., as it relates to qualifications described on job postings.

Failure to submit a full application package will result in disqualification.

Internal applicants must include transcripts or documentation to confirm education with application.

External applicants must include transcripts or documentation to confirm education with application.

Qualifications:

+ One of the following: Official transcripts verifying an Associate's degree with an emphasis in technology support, OR two years in a vocational program with an emphasis in technology support

+ Two years of demonstrated experience providing computer hardware and software to users. Additional experience may be substituted, year for year, for education.

+ Recency (prior 10 years) and substance of work experience will be considered in determining applicant qualifications

+ Experience which demonstrates excellent customer service abilities, interpersonal skills and team player attitude

+ Ability to establish and maintain effective working relationships with staff and students

+ Possess excellent problem solving and analytical skills

+ Ability to give clear guidance and direction

+ Knowledge of computer hardware and software

+ Ability to troubleshoot common hardware and software problems

+ Ability to work independently

+ Willingness to learn new technology

Other Requirements:

+ Ability to lift and move moderately sized objects up to 50 pounds

+ Regular attendance to carry out the duties and responsibilities of the position to achieve program requirements

Essential Functions:

+ Treat co-workers, supervisors, students, parents and others with dignity and respect at all times

+ Serve as a positive role model for students, and practices the behaviors that are expected of our students

+ Work in a flexible and cooperative manner

+ This position will serve as a systems technician for one or multiple school buildings, maintaining the integrity and functionality of their computer systems

+ Perform computer hardware and software troubleshooting

+ Create and print various computerized reports

+ Install new or newly repaired computer equipment, including software installation

+ Assist students and staff in the use of computer hardware and software

+ Assist teachers in overseeing and helping students working with educational and application software

+ Provide on site and classroom training and coaching in use of computer systems.

+ Maintain software and hardware inventory

+ Coordinate the repair and movement of hardware

+ Perform routine maintenance of printers, scanners, and other peripheral devices

+ Recommend and install memory upgrades

+ Performs other tasks and assumes other responsibilities as assigned by supervisor

Other:

+ Performs other tasks and assumes other responsibilities as assigned by administrator in alignment with their job classification

If is understood that the district has the right to transfer and assign employees to best fit the needs of the district.

Benefits/Compensation:

Salary range: New employees will start at the minimum hourly rate in the salary range. However, employees who have verified prior years of service in a similar occupational status from other Washington School Districts or Education School Districts, may receive experience credit towards salary placement. Salary schedules can be accessed here (https://vansd.org/salary-schedules/) .

Benefits: Employees who are anticipated to work at least 630 hours may be eligible for health, dental, vision, flexible spending accounts, life, and disability insurance benefits. Detailed information, including further eligibility criteria, can be found here (https://www.hca.wa.gov/employee-retiree-benefits/school-employees) .

Retirement: Employees may be eligible for retirement benefits through the Washington State Department of Retirement Systems (DRS). Eligibility is based on FTE. Detailed information can be found here (https://www.drs.wa.gov/) .

Time Off: Vancouver Public Schools offers paid holidays and paid time off, including but not limited to, sick, vacation, personal, and bereavement leave. Additional negotiated leave options can be found in the associated Comprehensive Professional Agreement (CPA) for this position VAESP CPA (https://vansd.org/wpdm-category/vaesp-comprehensive-professional-agreement) .

Position Type: Full-time

Positions Available: 1