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Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

+ Medical: Multiple plan options.

+ Dental: Delta Dental or reimbursement account for flexible coverage.

+ Vision: Affordable plan with national network.

+ Pre-Tax Savings: HSA and FSAs for eligible expenses.

+ Retirement: Competitive retirement package to secure your future.

Responsibilities

The External Relations Technology Director serves as a business partner to leaders and staff within the Department of Development’s External Relations vertical to accelerate digital transformation of philanthropic marketing and communication functions to achieve shared business strategies. Partners closely with centralized Department of Development Technology Services team to build a blueprint and multiyear roadmap for a best-in-class, integrated External Relations technology ecosystem that aligns with department-wide and enterprise technology initiatives. Is responsible for creating and implementing operational plans that leverage both internal and external resources to enable sustainable, scalable growth and ongoing innovation through the External Relations technology stack.

Convenes External Relations stakeholders to gain a deep understanding of business needs and how these functions contribute to a best-in-class benefactor experience. Straddles both business subject matter expert and technology expert to deliver architectures, data flows and recommendations. Serves as a vital bridge between External Relations and Development Technology Services to define technology business requirements, strategic and operational implications, project execution plans and evaluation models. In some instances, provides hands-on management of select systems.

Maintains deep understanding of Development and External Relations business strategy and evolving technology landscape to optimize current technology, recommend future-focused investments and increase staff readiness/adoption. Provides problem-solving and subject matter expertise on how to leverage technology to deepen engagement with benefactor audiences and to increase efficiency and effectiveness of department team members. Leads change management approaches and staff education and training. Advances a culture where technology enables team members to thrive and contribute at the top of their roles.

KEY RESPONSIBILITIES

Responsible and accountable for the vision, strategy and execution of the External Relations technology stack to bridge business and technology requirements and ensure usability, accessibility and performance.

Work with internal and external business partners, as well as platform- and data-specific architects, to design complex cross-channel solutions that involve the integration of various technology platforms.

Make compelling business cases to leaders and stakeholders to implement innovative technology strategies and optimize existing tools.

Ensure alignment and coordination with department and enterprise technology strategies.

Advance a culture of excellence through data-driven decisions, continuous improvement and oversight of relevant policies, procedures and guidelines.

Apply human-centered design to improve the experiences of key audiences including, but not limited to, benefactors and prospective benefactors, External Relations team members and frontline fundraisers.

Qualifications

A bachelor's degree and at least 7 years of relevant professional experience in technology, consulting, marketing, communications or a related field is required. Master’s degree in business, technology, marketing or related field is preferred. Experience designing integrated technology solutions in a large, complex organization. Hands-on design and delivery experience with one or more major technology solution (Adobe, Salesforce, AWS, Google, CMS’s, digital asset platforms, etc.). Commitment to being an active listener who demonstrates a learning orientation and a consultative/coaching approach. Knowledge of Mayo Clinic enterprise digital transformation, technology ecosystem and stakeholders a plus.

Exemption Status

Exempt

Compensation Detail

$113,776 - $164,985 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday, Normal Business Hours

100% Remote. This position may work remotely from any location within the US.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.

Weekend Schedule

Not Applicable

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Julie Melton

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.