• Front Desk Manager

    Marriott (San Marcos, TX)


    Additional Information

    **Job Number** 25084855

    **Job Category** Rooms & Guest Services Operations

    **Location** Fairfield Inn & Suites Austin San Marcos, 1250 North IH-35, San Marcos, Texas, United States, 78666VIEW ON MAP (https://www.google.com/maps?q=Fairfield%20Inn%20%26%20Suites%20Austin%20San%20Marcos%2C%201250%20North%20IH-35%2C%20San%20Marcos%2C%20Texas%2C%20United%20States%2C%2078666)

    **Schedule** Full Time

    **Located Remotely?** N

    **Position Type** Non-Management

    **Additional Information:** This hotel is owned and operated by an independent franchisee, TA Hampton Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

     

    Fairfield Inn & Suites – Austin San Marcos is seeking an experienced, guest-focused Front Desk Manager to lead our front office team and ensure exceptional service is delivered at every guest interaction. This position plays a key role in creating a welcoming atmosphere and driving guest satisfaction, while also managing the daily operations of the front desk with efficiency and professionalism.

    Key Responsibilities:

    + Supervise and support all front desk staff, including scheduling, training, coaching, and performance management.

    + Ensure a smooth and efficient check-in/check-out process for guests.

    + Resolve guest concerns promptly, professionally, and effectively.

    + Maintain a high standard of customer service in line with Marriott brand expectations.

    + Monitor room availability, rate strategies, and assist in maximizing occupancy and revenue.

    + Coordinate with housekeeping and maintenance departments to ensure seamless guest experiences.

    + Manage the front desk's financial operations, including handling cash, billing, and reporting.

    + Ensure compliance with hotel policies, safety standards, and Marriott procedures.

    + Lead by example in upholding a positive and professional work environment.

    Qualifications:

    + High school diploma or equivalent required; Associate's or Bachelor's degree in hospitality or related field preferred.

    + Minimum 2–3 years of hotel front desk experience, with at least 1 year in a supervisory or managerial role.

    + Familiarity with Marriott systems (e.g., MARSHA, FOSSE, LightSpeed) is highly preferred.

    + Strong leadership, communication, and organizational skills.

    + Ability to work flexible hours, including evenings, weekends, and holidays.

    + Proficiency in Microsoft Office and hotel property management systems.

    + A genuine passion for guest service and hospitality excellence.

    Benefits:

    + Marriott employee travel discounts

    + Paid time off and holidays

    + Health, dental, and vision insurance

    + Professional development opportunities

     

    _This company is an equal opportunity employer._

     

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