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Job Title

Administrative Associate III

Agency

Texas A&M University

Department

Educational Adm & Human Resources Development

Proposed Minimum Salary

$7.25 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

What we want

Works under general supervision and provides advanced administrative support work. Assists management in coordinating office support activities, including a bilingual hotline. Will also be responsible for assisting with the Learning Management System, which includes approving online accounts, helping educators throughout a course, and answering emails.

What you need to know

Salary : Compensation will be commensurate to selected hire’s experience.

Cover Letter/Resume : A cover letter and resume will assist us in our review of your application materials. These can be uploaded on the application under CV/Resume.

Qualifications

Required Education and Experience

+ High school graduation or any equivalent combination of education and experience

+ Three years of experience in general office or clerical work

Preferred Qualifications

+ Minimum of 2 years’ experience in customer service and multi-line phone handling

+ Bilingual in English/Spanish

Required Knowledge, Skills, and Abilities:

+ Microsoft Office: Word, Excel, Outlook, PowerPoint

+ Ability to effectively communicate both orally and in writing

+ Ability to positively and professionally interact with clients and staff

+ Excellent communication skills

+ Strong interpersonal and organizational skills

+ Ability to orally comprehend and express information and use inductive and deductive reasoning

+ Ability to positively and professionally interact with clients and staff, and groups of various sizes

+ Ability to multitask and work cooperatively with others

Responsibilities

General Administrative Support

+ General office duties include answering phone calls, taking messages, printing, and scanning

+ Serving as a first point of contact for local phones and Literacy Hotline calls in both English & Spanish, including literacy program referral and high school equivalency testing questions in support of a sponsored research program

+ Sorts and distributes incoming mail

+ Assist in keeping gathering areas neat

+ Assists with ordering and storing office supplies

Support Service to LMS System

+ Provide technical assistance and customer service to the LMS Administrator for the Professional Development Training Portal

+ Answer any portal questions through phone or email

+ Assist with the shared PD Portal email account

+ Provide technical assistance to online portal users

Updating Directory

+ Reaching out to programs within our online directory for updates

+ Recording responses and routing to appropriate staff members

Who we are

The Department of Educational Administration and Human Resource Development (EAHR) develops educational leaders and improves practice through teaching, research and service in the areas of public school administration, human resource development, higher education administration, adult education and student affairs administration. Statewide and nationally, EAHR graduates, faculty and staff play major roles in the education of children and adults.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as: sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as:

• Health, dental, vision, life and long-term disability insurance (http://www.tamus.edu/business/benefits-administration/)  with Texas A&M contributing to employee health and basic life premiums

• 12-15 days (https://employees.tamu.edu/employee-relations/leave/paid/university-holidays.html)  of annual paid holidays

• Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  and at least eight hours of paid vacation  (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  each month

• Automatic enrollment in the Teacher Retirement System of Texas (https://new.tamu.edu/enjoy-the-benefits/retirement/)

• Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)  for health and wellness programs

• All employees have access to free LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training programs, webinars, and limited financial support to attend conferences, workshops, and more

• Educational release time and tuition assistance (https://employees.tamu.edu/benefits/healthy-behaviors/employee-tuition.html)  for completing a degree while a Texas A&M employee

For additional benefit information Click here (http://employees.tamu.edu/benefits/\_media/documents/200benefitsWellness101.pdf)

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens ourcorevalueswhich are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.