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Job Description

A restaurant client of Insight Global is looking for a POS Analyst to join their team. This persons main responsibility will be to oversee the labs, maintain them, and provide level 3 support. This person is expected to have knowledge in reimaging machines, scripting in PowerShell (with the ability to automate processes and run scripts). They are expected to have a strong understanding of windows computer hardware and the ability to repair them, strong knowledge of virtual machines, and have strong troubleshooting experience. This person will be spending approximately 3 hours of their workday handling escalations from the Service Desk that deal with issues the corporate owned restaurant locations are having. This person will spend approximately 4 hours a day in the lab working with equiptment, reimaging computers, making sure that the lab is tidy (re-cabling, etc.), and keeping up with the equiptment inventory (POS, desktop machines, etc.). The remainder of this persons day will be working alongside internal teams that might ask for help while they are in the labs (such as QA Test team). They are currently using PAR, Infor, and Oracle as their POS system and using ServiceNow as their ticketing system. It would be great if this person knows POS systems however this person will receive training on the various systems this brand uses.

Compensation:

$25/hr to $35/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of

employment, including options for medical, dental, and vision insurance. Eligibility to enroll in

the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this

role will have access to paid sick leave and other paid time off benefits as required under the

applicable law of the worksite location.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

- 3-5 years of experience

- POS experience

- Working knowledge of PowerShell scripting

- Experience imaging computers

- Ability to lift up to 75 pounds (will be moving equiptment around the lab from time to time)

- Strong problem solving/troubleshooting experience

- Strong customer service/communication skills - Specific POS experience (PAR, Infor, or Oracle)

- Bachelors degree or equivalent in IT null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].