• Field Service Technician

    Insight Global (Minneapolis, MN)


    Job Description

    Insight Global is seeking a skilled and customer-focused Field Service Technician to support our client's Enterprise Imaging Radiology and Cardiology solutions. In this role, you will provide both on-site and remote technical support to healthcare clients, ensuring the optimal performance of imaging systems. Your responsibilities will include installation, maintenance, troubleshooting, and repair of imaging hardware and software, with a strong emphasis on minimizing downtime and maximizing customer satisfaction.

    Key Responsibilities:

    Technical Support & Maintenance

     

    - Deliver on-site and remote support for Enterprise Imaging Radiology and Cardiology systems.

     

    - Diagnose and resolve hardware/software issues using diagnostic tools and technical documentation.

     

    - Perform routine preventative maintenance to ensure system reliability.

     

    Equipment Installation & Relocation

     

    - Install, configure, and relocate imaging systems in accordance with manufacturer specifications.

     

    - Conduct functional testing post-installation to ensure system readiness.

     

    - Maintain detailed documentation of installation activities for compliance and customer records.

     

    Customer Service & Relationship Management

     

    - Communicate effectively with healthcare professionals to assess and address technical needs.

     

    - Provide user guidance and recommend performance-enhancing solutions.

     

    - Build and maintain strong customer relationships to foster trust and satisfaction.

     

    Documentation & Compliance

     

    - Accurately document service activities, including diagnostics, parts usage, and repairs.

     

    - Ensure adherence to health and safety regulations, manufacturer standards, and internal policies.

     

    - Submit timely service reports, expense documentation, and part returns.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    - 23 years of hands-on experience in a technical support or field service role.

    - Proficiency in:

    - Windows OS troubleshooting

     

    - Re-imaging workstations (ideally within Macrium)

     

    - Driver updates and BIOS troubleshooting

     

    - Server/WKS Hardware troubleshooting

     

    - Window cluster troubleshooting

     

    - Video card troubleshooting

     

    - Strong interpersonal and communication skills; experience in customer-facing roles is essential.

     

    - Ability to work independently and manage multiple service calls efficiently.

     

    - Willingness to travel to client sites as needed. - Experience in healthcare IT or medical imaging systems.

     

    - Certifications in relevant technologies (e.g., CompTIA, Microsoft, OEM-specific training).

     

    - Familiarity with PACS, DICOM, or HL7 standards. null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].