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Description We are looking for a dedicated Customer Service Manager to oversee and enhance our customer service operations in Fort Worth, Texas. This role involves fostering strong relationships with customers, resolving issues, and ensuring a seamless experience throughout the customer journey. The ideal candidate will lead a team, streamline processes, and champion initiatives to improve overall customer satisfaction and operational efficiency.

Responsibilities:

• Recruit, interview, and onboard new team members for the Customer Service Department.

• Oversee the daily workload and delegate tasks effectively to ensure smooth operations.

• Communicate and enforce company policies, procedures, and best practices within the team.

• Train and mentor team members to enhance their skills and performance.

• Address and resolve escalated customer inquiries and complaints promptly and professionally.

• Collaborate with cross-functional teams to develop and implement policies that improve customer experiences and internal workflows.

• Review and manage customer contracts, including renewals and updates.

• Monitor key performance indicators (KPIs) to assess and report on customer service effectiveness.

• Prepare and manage international shipping documents and ensure compliance with requirements.

• Support the accounting and quality assurance teams during audits and other evaluations. Requirements

• Bachelor Degree

A minimum of 3 years of experience in customer service management or a similar role.

• Proficiency in using an ERP system similar to Dynamics 365 Business Central and Microsoft Excel, including advanced formulas.

• Strong organizational and supervisory skills, with experience managing a team.

• Familiarity with high-volume invoicing and billing processes.

• Experience in the food production industry is a plus.

• Proven ability to handle complex customer interactions and resolve issues effectively.

• Strong analytical skills to monitor and report on performance metrics.

• Excellent communication and interpersonal abilities.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .