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Description

We’re seeking a detail-oriented and proactive Application Support Analyst with hands-on experience supporting and enhancing Salesforce platforms. This role is critical to ensuring the seamless operation, maintenance, and improvement of key business applications—especially our Salesforce environment. You will collaborate with cross-functional teams including IT, Sales, and Operations to troubleshoot issues, improve system performance, and support user training and adoption.

Key Responsibilities:

+ Serve as the primary point of contact for Salesforce-related support issues, configurations, and enhancements

+ Troubleshoot and resolve application issues across internal business systems

+ Manage user access, permissions, and profiles within Salesforce

+ Work closely with Salesforce admins and developers to escalate issues and support new releases

+ Assist in documenting business processes and support procedures

+ Analyze data quality issues and support data cleansing efforts

+ Provide end-user training and ongoing support for application usage

+ Monitor system performance and implement improvements to enhance reliability

Requirements

Qualifications:

+ 2+ years of experience in Application Support or Systems Analyst roles

+ 1+ years of experience supporting or administering Salesforce (Sales Cloud, Service Cloud, or similar)

+ Strong understanding of Salesforce workflows, validation rules, permissions, and reports

+ Familiarity with ticketing systems such as ServiceNow, Zendesk, or Jira

+ Strong troubleshooting and communication skills

+ Ability to work cross-functionally in a fast-paced environment

+ Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)

Nice-to-Haves:

+ Salesforce Administrator certification

+ Experience with other business systems (e.g., ERP, marketing automation tools)

+ SQL or data analysis skills

+ Exposure to Agile methodologies

Why Join Us:

+ Competitive compensation and benefits

+ Opportunities for growth and professional development

+ Collaborative and inclusive team culture

+ Flexibility and support for work-life balance

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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