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Description

We are seeking a Claims Coordinator to assist with clearing a backlog of coordination of benefits (COB) letters and ensure the smooth processing of claims. The role requires attention to detail, strong comprehension skills, and the ability to navigate multiple systems. This position is hybrid, with onsite work required three days per week at our office in Minnetonka, MN.

The ideal candidate will have experience in coordination of benefits or claims-related tasks, be comfortable handling high volumes of data input, and demonstrate excellent verbal communication skills to work effectively within a collaborative team.

Key Responsibilities:

+ Claims System Management

+ Learn and navigate 3–4 screens within the claims processing system.

+ Utilize an additional system to manage and prioritize a work queue, including reviewing state insurance carriers, start dates, policyholders, and expectations.

+ COB Letters Processing

+ Extract relevant information from Coordination of Benefits (COB) letters and input it accurately into the claims system.

+ Attach COB letters to claims records for further processing by claims adjusters.

+ Conduct an initial review of COB letters to identify primary and secondary insurance details.

+ Backlog Reduction

+ Assist in processing approximately 4,000 COB letters currently in the work queue alongside another team member.

+ Manage and process incoming COB letters received monthly to ensure queue control and avoid future backlogs.

+ Volume Goals

+ Achieve a daily goal of processing 50 COB letters, with the potential to increase productivity as familiarity with systems and processes grows.

+ Review and Reprocess Claims Reporting

+ Support the Refund and Recovery team by working with Excel-based reports to identify overpayments and reprocess claims accordingly.

Requirements

Industry Experience:

+ Minimum 1 year of experience in provider billing, health insurance, or a related industry.

+ Familiarity with coordination of benefits processes and concepts is preferred (primary vs. secondary insurance).

Technical Skills:

+ Basic to intermediate Excel skills, including working with spreadsheets for data input and review.

+ Basic computer literacy to easily navigate multiple screens within claims systems.

+ Ability to learn and apply new technical processes quickly.

Key Competencies:

+ Strong attention to detail to ensure high accuracy in data input.

+ Good comprehension skills for interpreting handwritten or unclear information, often from elderly policyholders.

+ Excellent verbal communication skills for effective internal collaboration.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .