• Customer Experience Specialist

    Robert Half Office Team (San Diego, CA)


    Description We are looking for a dedicated Customer Experience Specialist to join our mission-driven team in San Diego, California. As part of a non-profit organization, you will play a vital role in connecting individuals with essential resources, providing compassionate support, and ensuring every interaction is handled with care and professionalism. This is a Contract-to-Permanent position, offering the opportunity to make a meaningful impact within the community.

    Responsibilities:

    • Handle incoming inquiries and provide accurate information, referrals, or assistance based on client needs.

    • Record all interactions promptly and accurately using web-based systems.

    • Stay informed about available services, programs, and resources to deliver effective support.

    • Collaborate with internal teams to address client concerns and ensure seamless service delivery.

    • Maintain a high level of professionalism and empathy in all customer communications.

    • Utilize CRM tools and other software platforms to manage client interactions efficiently.

    • Assist customers with billing functions, benefit inquiries, and other service-related issues.

    • Leverage systems like ADP, Avaya CMS, and Epic Software to enhance operational effectiveness.

    • Participate in team meetings and contribute to process improvements for better service outcomes. Requirements • Associate’s degree or higher preferred, though equivalent experience and education beyond high school will be considered.

    • Minimum of 1–2 years of experience in a call center or customer service role.

    • Background in public health, social work, psychology, sociology, criminology, or related fields is advantageous.

    • Strong verbal and written communication skills to effectively interact with diverse clients.

    • Proficiency in using web-based systems, chat platforms, and Microsoft Office Suite (Word, Excel, PowerPoint).

    • Familiarity with software such as ADP, Avaya CMS, CRM tools, and Epic Software.

    • Bilingual in Spanish and English is strongly preferred.

    • Ability to manage multiple tasks efficiently while maintaining attention to detail. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .