• Client Team Representative

    Robert Half Office Team (Indianapolis, IN)


    Description

    We are looking for a Client Team Representative to join our team in the Keystone area of Indianapolis, Indiana. This Contract-to-Permanent position is ideal for someone who is highly organized, excels in client communication, and thrives in a fast-paced environment. The role involves managing client and debtor interactions, ensuring accuracy in data processing, and supporting operational tasks with efficiency and precision. The hours for this position will be 11 AM - 8 PM, Monday through Friday.

    Essential Functions

    + Support and fulfill client and debtor requests via company phone system

    + Answer client and debtor calls accordingly, provide accurate data entry and updates, research and review incoming requests for action needed by operations team

    + Support and fulfill client requests received via assignment system utilizing company system of record and email process (VRM, RepoRoute, Freshdesk)

    + Provide initial review of new addresses provided by client to determine if action is needed

    + Communicate with our clients in clear and precise manner to focused on request fulfillment

    + Communicate results and areas of opportunity to leadership

    + Provide daily, weekly, and monthly reporting to management

    Requirements

    Competencies

     

    + Must possess a professional phone demeanor

    + Excellent written and verbal communication skills

    + Ability to work in an ever-changing environment focused on providing exceptional service

    + Knowledge/use of internet and search engines and be capable of conducting internet research to support client, debtor assignment research, company operations, training and potential new projects

     

    Education and Experience

     

    + Associates Degree or equivalent from a two-year college or technical school

    + Bachelors Degree a plus

    + At least one year of call center, customer service or industry-related experience required

    + Multiple phone line experience preferred

    + Working knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .