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Description We are looking for a Customer Service Representative to join our team in Charlotte, North Carolina. This Contract-to-permanent position is ideal for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional service. The role involves managing customer orders, addressing inquiries, and ensuring seamless communication with internal departments and manufacturing facilities.

Responsibilities:

• Manage the department's database system to process customer orders and respond to inquiries efficiently.

• Handle customer orders through system portals, including researching product details and ensuring accurate fulfillment.

• Process orders by preparing quotes, confirming purchase details, and tracking shipments to completion.

• Build and maintain strong relationships with internal departments and international manufacturing facilities to optimize customer service.

• Investigate and resolve complex issues using critical thinking and ensure customers receive prompt and effective solutions.

• Work collaboratively with team members to enhance workflows and address customer concerns.

• Provide regular updates to customers regarding outstanding requests or developments.

• Address logistical challenges such as quality claims and missing shipments in coordination with the Warehouse Manager.

• Escalate unresolved issues to supervisors when necessary to ensure proper resolution.

• Use Excel for reporting and data analysis to support departmental operations. Requirements • Proven experience in customer service, preferably in a call center or manufacturing industry.

• Strong proficiency in Microsoft Excel and Word for data management and reporting tasks.

• Skilled in handling inbound and outbound calls with professionalism.

• Familiarity with order entry systems and spare parts management.

• Experience with Oracle or similar database systems is highly desirable.

• Ability to manage email correspondence effectively and maintain attention to detail.

• Excellent problem-solving skills and the ability to resolve logistical challenges.

• Strong communication skills for building relationships and addressing customer needs. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .