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Job Summary

The Financial Counselor is responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient’s financial coverage.

COMPANY DESCRIPTION

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Essential Functions

• Follow AIDET guidelines in all interactions with the patient.

• Demonstrate excellent customer service.

• In conjunction with the Medicaid Eligibility Advocates, visit all uninsured patients in-house.

• Provide estimates to patients and/or physicians as requested.

• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate.

• Follow all guidelines set forth in the Cash Handling policy.

• Utilize eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements.

• Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Advocates, assists patient with financial applications.

• Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.

• Escalate any concerns as needed to Patient Access Manager and Director

• Enter pertinent insurance information into the HIS system (Cerner)

• Enter appropriate notes for all patient encounters.

• Maintain professional image and implement excellent customer service to customers.

• Complete financial analysis and collect estimated patient liabilities

• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization.

• Attend in-service presentations, and complete mandatory education, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.

• Demonstrate knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

• Other duties as assigned.

Benefits - Wide range of benefits options!

* Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.

* HSA

* 401(K) retirement plan contributions

* Generous Paid Time Off

* Accident & Critical Illness Insurance

* Prescription Assistance with OptumRx

* Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.

* Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.

* Free travel and entertainment discount program to ensure you enjoy your time away from work.

Why join our team?

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

Minimum Education

High School Diploma or equivalent required.

Minimum Work Experience

One year of related experience required.

**Job:** **Other*

Organization:**

**Title:** *Patient Access Financial Counselor*

**Location:** *NC-Hickory*

**Requisition ID:** *7469-10526*