• Patient Service Representative

    Covenant Health (Bangor, ME)


    JOB SUMMARY

    Patient Service Representatives' (PSRs) are responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. The PSR serves as an ambassador of St. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. In addition, they are the first people to make an impression on our patients/visitors when they enter any of our facilities.

    JOB REQUIREMENTS

    Education: High School Diploma/GED

     

    Experience: PSRs must be competent and knowledgeable of duties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third-party payers requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed.

     

    Certification: Medical Terminology preferred

    Other Skills Required:

    The PSR may have access to highly confidential patient information and must handle & protect the information in accordance with hospital & departmental protocol, HIPAA requirements and the highest level of ethical standards.

     

    The starting rate for this position is $17.48.

     

    The rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, the determination of your offer will reflect your skills and experience as it relates to the position.

     

    Covenant Health Mission Statement

     

    We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

    Our Core Values:

    •Compassion

     

    We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

     

    •Integrity

     

    We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

     

    •Collaboration

     

    We work in partnership, dialogue and shared purpose to create healthy communities.

     

    •Excellence We deliver all services with the highest level of quality, while seeking creative innovation.

     

    Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).