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Claims Manager

Job ID: 11803

Business Unit: MABSTOA

Regular/Temporary: Regular

Department: Torts

Date Posted: May 21, 2025

Description

Job Information

Title: Claims Manager

Last Date of Posting: Open Until Filled

Authority: TA/OA

Department: Law

Division/Unit: Torts

Reports to: Assistant General Counsel / Director of Claims

Work Location: 130 Livingston Street, Brooklyn

Hours of Work: As Required

Candidates selected for this position on the NYC Transit payroll may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

Compensation

SALARY: $75,942 - $112,689 (Grade F 464 pts)

Responsibilities

SUMMARY:

This position is responsible for managing personnel engaged in the investigation, adjustment and preparation of bodily injury and/or property damage claims for litigation brought against MTA agencies. Duties include accurately assessing, assigning and reserving claims; managing staff assignments and evaluating results to ensure claims are properly investigated and prepared for litigation; negotiating settlements. Responsibilities may also include preparing court calendars; appearing in court to aid defense counsel; reviewing and drafting reports for senior management; serving as liaison between the torts department and operational departments, vendors and outside counsel; supervising statutory hearings and emergency investigations, making sure both are accomplished in a timely manner.

+ Directly handle and manage personnel who conduct accident investigations, adjust, and prepare for litigation a high volume of personal injury and/or property damage claims brought against MTA agencies. Review claims and relevant factual and medical records and varied technical information, accurately assess liability and damages exposures, make appropriate investigative assignments and supervise results, review and make appropriate reserve and settlement recommendations, identify potential subrogation opportunities. Directly settle, and manage personnel who settle, claims and suits with claimants and their counsel within approved settlement authority limits.

+ Serve as liaison between the torts department and operational departments, vendors and outside counsel.

+ Supervise statutory hearings and emergency investigations, making sure both are accomplished in a timely manner.

+ Prepare reports for senior management.

+ Consult with senior management on outstanding discovery for heavy-exposure cases and assist staff attorneys and outside counsel in obtaining relevant evidence.

+ Assist in the business goals of the MTA Legal Dept. in whatever manner as required by the General Counsel and Deputy General Counsel - Torts.

+ Work independently and collaboratively as part of a litigation team.

+ Perform other duties as assigned by senior management

Education and Experience

Required

• A baccalaureate degree from an accredited college or university.

• At least five (5) years’ experience in liability claims, investigations, and adjustment, of which two (2) years must have been in a supervisory

capacity or a satisfactory equivalent combination of education and experience.

Preferred:

• Extensive knowledge of NYCT bus and subway operations is strongly preferred.

• A baccalaureate degree from an accredited college or university.

• At least ten (10) years’ experience in liability claims, investigations and adjustment, of which two (4) years must have been in a supervisory

capacity or a satisfactory equivalent combination of education and experience.

Desired Skills

• Proven ability to assess and prioritize a large volume of bodily injury and/or property damage claims.

• Extensive knowledge of torts negligence law and insurance adjusting industry is required.

• Demonstrated ability to analyze medical records and varied technical information.

• Proven ability to work independently and collaboratively as part of a litigation team.

• Strong organizational and problem-solving skills are required.

• Demonstrated ability to exercise sound judgment and settle claims and lawsuits directly with claimants or their counsel.

• Excellent oral and written communication skills required.

• Demonstrated proficiency in Microsoft Office Suite, including Word, Outlook and Excel.

Selection Method

Based on evaluation of education, skills, experience, and interview.

Other Information

NYC Transit offers competitive compensation and a robust benefit package that includes:

Medical, dental, vision and prescription coverage

Pension Plans

Flexible Spending Accounts

Paid vacation, holidays and leave programs

New York’s 529 College Saving Plan

Municipal Credit Union

NYC Transportation pass

As an employee of NYCT, you may be required to complete an annual financial disclosure statement with the State of New York, if your

position earns more than $105,472 (this figure is subject to change) per year or if the position is designated as a policy maker

How To Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.