• Staff Analyst I-II

    MTA (Long Island City, NY)


    Staff Analyst I-II

     

    Job ID: 11816

     

    Business Unit: MABSTOA

     

    Regular/Temporary: Regular

     

    Department: NYC Transit Authority

     

    Date Posted: May 21, 2025

    Description

    Job Information

     

    Staff Analyst

     

    First date of posting: 5/21/2025

     

    Last date of posting: Open Until Filled

     

    Authority: OA / TA

     

    Department: Paratransit

     

    Division/Unit: Command Center

     

    Reports To: Mgr Paratransit Scheduling

     

    Work Location: 33-00 Northern Blvd, Long Island City, NY 11101

     

    Hours of Work: As required

    Description

    The incumbent will analyze various data and make recommendations with regards to Paratransit service demands and respond to complaints from the Customer Relations Unit. Assist in the daily operation of the call center and in the development of critical data for management decision making. In addition, the incumbent may be assigned to the scheduling, Route Zero and/or the subscription unit, to assist with scheduling customer trips on demand carriers and/or brokers; same-day trip issues, processing trips changes and cancellations; or tracking and maintaining database for customers with recurring trips.

     

    Qualities

     

    + Independent initiative and excellent time management skills

    + Judgment and effectiveness working with colleagues at different levels of the organization

    + Comfortable working in fast paced environment

    + Ability to manage and prioritize multiple projects with varying timelines and levels of urgency, to ensure critical deadlines are met

    + Excellent verbal, written, and interpersonal communications skills

    + Experience working on complex projects that require balancing operational, budgetary, and customer constraints

    + Detailed knowledge of NYCT preferred

    Desired Skills

    • Excellent organizational, oral, and written communication skills.

    • Ability to utilize databases (PAIRS, ADEPT, Power BI, Tableau) and develop analytical

     

    reports that provide insights to the business units.

     

    • Familiarity with Paratransit operations.

    • Strong written communication skills.

    Staff Analyst:

    Staff Analyst II (TWU - OA-REP): $80,071 - $89,179

     

    Staff Analyst II (TA): $73,510 - $81,871 (New Hire Rate: $63,923)

     

    Staff Analyst I (TWU - OA-REP): $68,962- $81,642

     

    Staff Analyst I (TA): $63,310- $74,950 (New Hire Rate- $55,049)

     

    Education and Experience

    Staff Analyst I & Staff Analyst II

    1. A master’s degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research,

     

    organizational behavior, industrial psychology, statistics, personnel administration, labor relations,

     

    psychology, sociology, human resources development, political science, urban studies, or a closely

    related field; or

    2. A Baccalaureate degree from an accredited college and two (2) years of satisfactory full-time

     

    professional experience working in one or a combination of the following areas: working with the budget. of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relation, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, or fiscal management; or in a related area.

     

    3.An associate degree or completion of 60 semester credits from an accredited college or university and four years of satisfactory full-time professional experience as described in "2" above; or

    4 . A four-year high school diploma or its educational equivalent and six years of satisfactory full-time professional experience as described in "2" above; or 5. A combination of education and/or experience equivalent to "1", "2", "3", or "4" above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college or university. For one year of experience. However, all candidates must have a high school.

     

    Other Information

     

    Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

    Equal Employment Opportunity:

    MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

     

    The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.