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An Associate Patient Care Coordinator position in San Antonio, TX is now available through Adecco Healthcare and Life Science. In this role, you will be responsible for providing general functions that include patient telephonic outreach and greeting with the purpose of scheduling, patient registration and consent, insurance verification, and scheduling of diagnostic and follow-up appointments to support the goals of the Practice Support Unit (PSU). A primary focus of this position is to schedule patients with PSU providers for a comprehensive annual screening visit.

**Position type:** Temp-hire after 3-months

**Pay range:** $17.00-$ 19.08/hr.

**Work hours:** Monday-Friday 8:00am-5:00pm (40-hour/week)

Essential Job Functions

Patient telephonic outreach to schedule patients for PSU health events to provide annual screenings of quality measures.

Collect and verify demographic information, insurance eligibility including plan co-insurance, language and ethnicity preference for future contact.

Timely notification and reminder calls for upcoming appointments to include location of event and landmarks for easy identification of PSU facility.

Call follow-up with patient will include rescheduling appointments that were cancelled, rescheduled and no-shows.

Enter dispositions for 100% of calls made to patients in the system.

Monitor number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days.

Required to use telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back.

Required to follow approved PCC call script for 100% of outreach calls to patients.

PCC will be assigned to an individual PSU provider to support their requests to schedule patients for follow-up appointments.

PCC will direct and follow-up on all patient’s messages, concerns, and request for information making sure these calls are directed to appropriate level of staff to address issues. 100% of these calls will be returned to the patient within 48 hours.

Required to meet established daily productivity goals.

Establish and maintain effective and professional working relationships with patients, employees, vendors, and the public.

Minimum Required Education, Experience & Skills

High school graduate or GED required.

Strong communication and customer service skills both in person and via phone.

Working knowledge of general office procedures.

Basic knowledge of Microsoft applications.

Preferred Education, Experience & Skills

One to two years of related work experience including data entry preferred.

ICD 10 and CPT coding experience preferred.

Prior experience with EMR computer applications preferred.

Working knowledge of medical terminology preferred.

Why work for Adecco?

• Weekly Pay

• 401(k) Plan

• Skills Training

• Excellent medical, dental, and vision benefits

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

**IMPORTANT:** This Associate Patient Care Coordinator position is being recruited for by Adecco’s Healthcare & Life Sciences division, not your local Adecco Branch Office.

For opportunities available at Adecco Healthcare & Life Sciences go to www.adeccousa.com/industries/medical-and-science

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/ . The Company will consider qualified applicants with arrest and conviction record.

**Pay Details:** $17.00 to $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance