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This is a benefitted *Full Time*position (80 hours per pay period) with a varied day shift schedule located at our Scripps Mercy Hospital San Diego in Hillcrest. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

*Why join Scripps Health?*

At Scripps Health, your ambition is empowered and your abilities are appreciated:

* Nearly a quarter of our employees have been with Scripps Health for over 10 years.

* Scripps is a Great Place to Work Certified company for 2025.

* Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.

* Becker’s Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.

* We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.

* Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

**

Join a caring team supporting Scripps Memorial Hospital La Jolla as a Patient Service Specialist in the Patient Financial Services/Access & Admitting department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

* Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.

* Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.

* Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.

* Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.

* Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.

* Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.

*Required Qualifications:*

* Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.

* Excellent communication and customer service skills.

* Strong organizational and analytical skills; innovative with ability to identify and solve problems.

* Able to adapt, prioritize and meet deadlines.

*Preferred Qualifications:*

* 2 years of experience in customer service or healthcare/medical office environment.

* Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes.

**Job:** **Business Office*

**Organization:** **Scripps Mercy San Diego*

**Title:** *Patient Service Specialist - Admitting/Access - Hillcrest*

**Location:** *Central San Diego County-SAN DIEGO-SCRIPPS MERCY HOSPITAL SAN DIEGO*

**Requisition ID:** *252003298*