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What will you do

The Returns Operations Manager is responsible for overseeing the efficient operation of the return center by managing a team of dedicated professionals and ensuring that returned products are properly evaluated and seamlessly reintegrated into inventory. This role requires strong leadership, organizational skills, and attention to detail to maintain the highest standards of quality and productivity.

**Team Management:** Lead, mentor, and support return center team members, fostering a collaborative and goal-oriented work environment. Provide training, performance feedback, and development opportunities to ensure team success.

**Product Evaluation:** Oversee the thorough inspection and assessment of returned products to determine their condition, functionality, and suitability for restocking or other disposition.

**Inventory Integration:** Coordinate the accurate and timely return of eligible products to inventory, ensuring compliance with Stryker standards and procedures.

**Process Improvement:** Continuously review and enhance return center processes to improve efficiency, reduce waste, and optimize overall performance.

**Metrics and Reporting:** Monitor key performance indicators (KPIs), analyze operational data, and prepare reports to support decision-making and drive excellence within the return center.

What you need

Required

+ Bachelor’s degree in business or related curriculum

+ 6 years of operations, distribution, logistics or technical experience

Preferred

+ 2 years of supervisory experience

+ Experience leading and managing projects

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.