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Job ID Number

R5397

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

We are looking for a motivated Desktop Support Analyst ready to take us to the next level! If you have experience installing and troubleshooting hardware, software and are looking for your next career move, apply now.

Job Description

We are seeking a skilled **Desktop Support Specialist** for a **full-time contract** in Trenton, NJ **.** This **on-site** role focuses on providing technical support to our in-house teams, ensuring seamless integration and operation of desktop computing equipment and software.

What You'll Do

+ Respond in person to helpdesk tickets and assist users with technical issues

+ Collaborate with vendor support contacts to resolve technical problems

+ Ensure desktop computers interconnect seamlessly with diverse systems, including file servers, email servers, and application servers

+ Build and configure new user workstation equipment sets, including PCs, desktop images, phones, peripherals, and software

+ Troubleshoot basic network, software, and printing problems

What You'll Need

+ Minimum of 1 year of experience providing hardware/software support to end users

+ Experience installing hardware and software on workstations and servers

+ Familiarity with the Windows environment

+ Experience providing telephone support to users

+ Experience in maintenance or installation of basic applications and support tasks (i.e., password resets, user management)

+ Knowledge of MS Office Suite, TEAMS, SharePoint, and Service Now

+ Experience with PC/laptop break/fix and HW/SW installation and configuration

+ Scripting skills (e.g., PERL, SHELL)

Physical Demands

+ Ability to safely and successfully perform essential job functions consistent with the ADA and other federal, state, and local standards

+ Sedentary work involving sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

\#LI-MB1

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.