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Description

The Import Operations Customer Service Representative role is for an individual with excellent communication and customer service skills. This individual will multi-task and prioritize duties in a fast-paced environment while providing best in class customer service. This is an excellent career opportunity in an expanding, and exciting industry. Job Description: • Work with Importers and U.S. Customs to prepare, transmit, clear, examine, and deliver international cargo arriving into the U.S. • Work with airlines, steamship lines, truck lines to facilitate shipment movement into the U.S. • Work with Participating Government Agencies such as FDA, FCC, DOT, F&W, EPA, etc. to clear cargo arriving into the U.S. • Ensure adherence to customer SOP’s, agency regulations, and company standards • Enter, upload, or compile shipment importation and commercial invoice data into in house software for transmission to U.S. Customs • Preliminary Entry Summary auditing • Partner with client on U.S. Customs entry requirements • Other duties and projects as assigned

Skills

Customer service, Documentation process, Data entry, Logistics, Import, Email, Order entry, freight, Freight forwarder, Ocean import, Dispatch, Invoicing, Bill of lading, cargo tracking system software

Top Skills Details

Customer service,Documentation process,Data entry,Logistics,Import,Email,Order entry,freight

Additional Skills & Qualifications

• Excellent verbal and written communication skills • Exceptional customer service skills and meticulous follow up • Ability to work in a fast-paced environment • Ability to multi-task, prioritize, and effectively manage time. • Accurate with attention to detail • Organized and efficient • Proficient in Microsoft Office (Outlook, Word, Excel) • Proficient in using the Internet • Experience in Cargowise (CW1) software a plus • Experience in clearance of air, ocean, truck, and rail cargo through U.S. Customs

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $22.00 - $26.44/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Nashville,TN.

Application Deadline

This position is anticipated to close on May 30, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.