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POLICE DISPATCHER - Range 32 / APD

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POLICE DISPATCHER - Range 32 / APD

Salary

$36.60 - $50.36 Hourly

Location

Anchorage, AK

Job Type

Regular / Full Time

Job Number

2025-00445

Department

Anchorage Police Department

Division

Emergency Communications Center

Opening Date

05/22/2025

Closing Date

6/8/2025 5:00 PM Alaska

+ Description

+ Benefits

+ Questions

Job Information

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Police Department Employees Association (APDEA) and is subject to the provisions of the current contract between the Municipality of Anchorage and the APDEA.

DEPARTMENT: Anchorage Police Department (APD)

HOURS OF WORK: Varies during training; 3-12s/1-8 schedule, which consists of twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods in one week, and twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods and one eight (8) hour shift during the other week, for a total of 80 scheduled hours in one pay period. Must be willing to work days or nights with various days off, as well as weekends and holidays.

To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Example of Duties

Under supervision, performs a variety of radio dispatch, public information, and clerical duties in support of the Anchorage Police Department's Communications Center. Works with considerable independence of judgment and action within defined policies and instructions in deciding whether, where and when emergency personnel should be dispatched.

Additional Information:

Answers emergency 911 and non-emergency calls, determines nature of call and routes it to the proper agency or takes appropriate action to complete call for service. Obtains all pertinent information necessary for assignment of required resources. Establishes priority of complaints and determines level of response necessary. Dispatches police personnel using radio and telecommunications equipment and provides explicit response information. Maintains radio contact with on-duty units and maintains record of all radio transmissions. Enter appropriate data in CAD program on dispatch cards, computer, and report forms, as required. Retrieves information from law enforcement information systems, local, state, and national. Operates automated and manual recording, processing, and telecommunications equipment as well as standard office equipment. Performs other duties as assigned.

Minimum Qualifications / Substitutions / Preferences

High School Diploma, GED, or equivalent, and three (3) years of experience which involved a substantial amount of public contact and office clerical duties, one (1) of which must have been as a Police Call Taker with the Municipality of Anchorage, or the equivalent elsewhere.

All applicants must possess and/or complete:

+ Must possess the ability to type at a net speed of 35 WPM. (NOTE: The typing certification or documentation must contain the applicant's name, be current within the past 1 year, and attached to the application.)

+ Satisfactory drug screening.

+ Alaska Public Safety Information Network (APSIN) / National Crime Information Center (NCIC) certification within thirty (30) days of hire.

+ Satisfactory Criminal Justice Information System (CJIS) background check at time of hire.

+ Satisfactory psychological assessment (determines job suitability). Applicants must successfully complete the Psychological Assessment in order to continue in the selection process. Unsuccessful applicants may re-apply after two (2) years.

+ Satisfactory audiological exam.

+ Must possess a valid State of Alaska Driver's License with satisfactory driving record.

Preferences:

+ Experience in dispatching and/or receiving a high volume of calls for service. Some examples are:

+ Emergency or public safety calls

+ Transportation

+ Private Security

+ Utility Company

+ Travel Industry

+ Call Center

+ Switchboard

+ Intake Receptionist

+ Customer Service Agent

+ Ability to type at a net speed of 70+ WPM. The typing certification or documentation must contain the applicant's name, be current within the past one (1) year, and attached to the application.

Additional Important Information

Preference will be given to Anchorage Police Department (APD) employees. APD employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-APD applicants.

All internal applicants who have failed to complete the probationary period in Dispatch in the previous two years are ineligible.

TESTING INFORMATION

Successful applicants will be invited to test. Testing will include satisfactory passing of: Nelson-Denny Reading and Comprehension Exam, a Dispatch/Call Taker Video, and an Oral Board Interview.

Passing results of the Nelson-Denny Reading Comprehension exam are valid for one year from the date of the tests. The test scores/results may be used when applying for other positions within APD. Current APD employees who have previously passed, are exempt from the Nelson-Denny Reading Comprehension exam.

All internal applicants who have failed to complete the probationary period in Dispatch in the previous two years are ineligible.

If selected for hire, appointment to this position will be conditional based upon satisfactory passing an extensive background and financial check, an audiological exam, a written psychological assessment and interview to determine job suitability, and a drug screen.

All information from pre-employment examinations is the property of the Municipality of Anchorage (MOA) and are confidential. Copies of any pre-employment examinations will not be provided to the applicant by the MOA or the medical examiner.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify . E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

If selected for hire, the appointment in this position requires Alaska Public Safety Information Network (APSIN), FBI National Crime Information Center (NCIC), and Criminal Justice Information System (CJIS) security clearances and access within thirty (30) days of hire. If the individual selected for this position fails to obtain these clearances and access within thirty (30) days of hire, he/she will be terminated.

If selected for hire, appointment in this position will be conditional based upon the submission of a current copy of the applicant's Alaska Driver's License, and a current (dated within 30 days from date requested) copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states, if the Alaska Driver's License was first issued within one year prior to application, documenting an acceptable driving history. The processing fee(s) are the responsibility of the selected applicant. For information on acceptable driving history, please refer to the MOA Driving Conviction Guidelines. (http://www.muni.org/Departments/employee\_relations/Documents/DrivingConvictionsGuidelines.pdf) (Download PDF reader)

If selected for hire, appointment in this position will be conditional based upon the submission of a current documentation/certification of the typing speed ability. The documentation/certification must contain the applicant's name and be current within the past one (1) year.

All required certifications and/or licenses must remain current for the duration of employment.

Military Service Interview Preference

Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

Application Process

Once an applicant selects on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account.

NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.

The MOA is an EO and AA Employer and complies with Title I of the ADA.

For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-343-4571.

The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:

Health / Medical Benefits:

+ Medical/Dental/Vision/Audio

+ Life Insurance

+ Dependent Life Insurance

+ Short Term Disability

+ Long Term Disability

+ Flexible Spending Accounts – Health and Dependent Care

+ Health Savings Accounts

Retirement:

+ State of Alaska Public Employee Retirement System (PERS) Program

+ 401(k) up to 6% employer match

+ 457 Deferred Compensation Plan

Employer Paid Benefits:

+ Employee Assistance Program

+ Paid Leave Plan

+ 13 Paid Holidays

Education Incentives:

+ Paid Tuition and Books

+ 4% Pay Raise for Associate's Degree

+ 8% Pay Raise for Bachelor's Degree

Additional Benefits:

+ Leave accrual earned each pay period

+ Separate Sick Leave accrual earned each pay period

+ Shift differentials paid for qualifying swing (3%) and mid (6%) shifts

+ Take Home Car Program for qualifying positions

For an overview of our medical benefit package go to http://www.muni.org/Departments/employee\_relations/Pages/BenefitsSummaries (http://www.muni.org/Departments/employee\_relations/Pages/BenefitsSummaries.aspx) .

01

In order to be considered, applicants must provide accurate and complete education and work history information in its entirety. The referenced information listed on the online application will be used to determine the applicant's qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the 'Work Experience' section of your application).

Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar comment on any portion of your application may lead to you being disqualified for the position.

If the experience you reference in the below questions is not clearly included and described in your Work History section, your application will be considered not qualified for this position and you may be removed from consideration.

Do you understand, in order to be considered for this position, accurate and complete education and work history information must be provided?

+ Yes

+ No

02

Are you legally authorized to work and accept employment in the United States?

+ Yes

+ No

03

Are you a current Municipal employee within the Anchorage Police Department?

+ Yes

+ No

04

Which best describes your level of education?

+ Less than high school

+ High school diploma, GED, or equivalent, or higher

05

Which best describes your experience involving substantial amount of public contact and office clerical duties?

+ Less than 3 years

+ 3 years or more

06

Describe the experience that relates to this position in detail, that you referenced for the above question, and indicate which position(s) in your application's Work History supports your response.

Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.

07

Which best describes your experience as a Police Call Taker with the Municipality of Anchorage, or the equivalent elsewhere?

+ Less than 1 year

+ 1 year or more

08

Which best describes your experience as a dispatcher in a law enforcement or public safety environment?

+ Less than 1 year

+ 1 year or more

09

Do you have a valid State of Alaska Driver's License or can obtain one by the time of hire?

+ Yes

+ No

10

Do you have the ability to type at a net speed of 35 WPM? **NOTE: The typing certification or documentation must contain the applicant's name, be current within the past one (1) year, and attached to the application.

+ Yes

+ No

11

Police dispatch is a 24/7 operation that requires employees to work days, nights, weekends and/or holidays. Do you understand and accept this requirement?

+ Yes

+ No

12

The work for this position is in a high-demand, high-stress office environment that requires multi-tasking of several critical tasks at a time, with frequent repetitive motion of hands/fingers, and occasional exposure to loud noises. Do you understand and accept the requirements of this position?

+ Yes

+ No

13

Did you use marijuana to any degree within the past 1 year?

+ Yes

+ No

14

Since your 21st birthday, did you illegally use a controlled substance, other than marijuana, including scheduled prescription medications not prescribed to you within the last 5 years?

+ Yes

+ No

15

Did you illegally grow, manufacture, or sold a controlled substance before your 21st birthday, and within 10 years of this application? (e.g. marijuana, cocaine, opiates, amphetamines, LSD, and other drugs.)

+ Yes

+ No

16

This position requires Alaska Public Safety Information Network (APSIN), National Crime Information Center (NCIC), and Criminal Justice Information System (CJIS) security clearances. Do you understand and accept these requirements?

+ Yes

+ No

17

Do you have any criminal convictions?

+ Yes

+ No

18

Do you have any pending criminal charges against you?

+ Yes

+ No

Required Question

Employer

Municipality of Anchorage

Address

632 W 6th Avenue, Suite 605 Anchorage, Alaska, 99501

Phone

(907) 343-4442

Website

http://www.muni.org/jol

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