"Alerted.org

Job Description:

Do you have an entrepreneurial mindset and a talent for growing business? Are you looking for an employer that empowers you to treat the business as your own? We are currently seeking **a dynamic Service Coordinator** for Carol Stream, IL office. In addition to being the center piece of the Service Operation team and this role requires strong interpersonal and problem-solving skills, a facility to quickly adapt to everchanging customer needs and a strong motivation to help the team achieve its operational and sales objectives. We are looking for someone to help us build a high performing team and create a warm and inclusive atmosphere. If you are someone who has a passion for organization, people, sales and business development then apply now!

Responsibilities:

+ Create, assign, and coordinate service technician work schedules.

+ Communicating with the field service team to keep them informed about changes in schedules or client requirements.

+ Establish assignment priorities and dispatch personnel accordingly.

+ Support the Service Manager with creating and submitting work order estimates and proposals.

+ Follow up with customers on existing proposals to help the branch achieve its monthly objectives.

+ Maintain and organize files and databases.

+ Provide superior customer service to clients on the phone and via electronic correspondence.

+ Follow-up with customer to review satisfaction and to understand opportunity for improvement.

+ Coordination and overview of Shipping and Receiving service parts.

Qualifications:

+ Excellent customer service skills.

+ A minimum of two (2) years of scheduling of field service personnel or logistics or a strong desire to learn is required. Preferably in a National network.

+ Driven, excellent multi-tasking skills and someone that enjoys problem solving.

+ Strong communication skills both verbally and in writing. French speaking is a plus.

+ Strong interpersonal skills and an awesome team player.

+ The ability to process transactions with accuracy and attention to detail, while maintaining volume.

+ Intermediate computer skills including Microsoft Office Suite Products.

+ High School diploma or equivalent study.

+ Ability to work under pressure and resolve conflicts.

Compensation Information:

26.00 - 30.00 per hour