"Alerted.org

*About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)* Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident. We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace, and strongly believe that our workforce should reflect our community. https://www.surveymonkey.com/r/FM68GFV Purpose of the Job: * Competently serve as primary contact and liaison with members of the State Employees’ Retirement System (“MSERS”), thegeneral public, outside agencies and staff of the State Retirement Board. * Provide initial customer service and general supportfor members of MSERS through the Board’s Call Center. Essential Functions and Responsibilities: * Work full-time in the office Monday throughFriday; * Fully address, or properly direct all telephone, electronic, mailed, or in-personinquiries from MSERS members and related individuals to properpersonnel; * Properly greet,assistand assign toappropriate staffall visitors as necessaryat the Board’s Boston office: * Accurately andtimelyrespond to all incoming phone calls and e-mail asappropriate; * Competently function as part of Retirement Board Call Centerteam; * Maintain working knowledge of each department withinBoard; * Develop ability to understand and explain to members the procedures of eachdepartment related to applicabletransactions; * Provide support andassistanceto the various departments within theRetirement Board asneeded; * Whenappropriate, direct members to related agencies forassistancesuch asthe Massachusetts GroupInsurance Commission, United States Social * Security Administration, PERAC, and other local retirementsystems; * Participate andassistin Board special projects asneeded; * Developproficiencywith MARIS and OnBaseSystems; * Adhere to and enforce Treasury and Board policies. Other Duties and Responsibilities: * Distribute information requested by the members related to retirementaccounts; * Correspond with active members and retirees on all aspects of retirement,including, letters for balances and pensionverifications; * Maintain a high levelof customer service at alltimes; * Research member requests and provide responses as necessary * Maintain statistical data regardingtelephone and in-person interactionsbetween MSERS members and Board staff. * Other duties as assigned. * Travel as required *Supervisory Responsibilities:* * N/A Knowledge and Skills: * Ability to successfully manage multiple tasks. * Current advanced working knowledge of Microsoft Word, Excel, Windowsrequired including the ability to execute mail merge projects. * Current working knowledge of Adobe Acrobat products * Excellent communication, interpersonal and organizational skillsrequired. * Ability to develop working knowledge of MARIS and OnBase, RetirementBoard’s computer systems. * Ability to develop working knowledge of M.G.L. Chapter 32 and stateretirement benefits. * Basic Knowledge of multi-line telephone systems. *Physical Requirements:* * Ability to lift upto 10lbs * Ability to sit for extended periods of time *Work Environment: * * Due to business needs this role is not eligiblefor hybrid work and will be working in person Monday-Friday. **Job:** **Administrative Services* **Organization:** **Off of State Treas & Rec Genrl* **Title:** *Receptionist / Call Center Representative* **Location:** *Massachusetts-Boston-1 Winter Street* **Requisition ID:** *250004QL*