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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As Operational Care Specialist you will be responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners. You will also be responsible for planning, preparing and processing operational tasks with high standards and consistency of accuracy and attention to details, you will liase with internal and external stakeholders to ensure carrier selection, routing, transit time, temperature requirements are managed

How you create impact

+ You will manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables

+ Ensure to monitor shipments, follow up on all deviations, accurate and timely updates for visibility in Kuehne+Nagel systems, including financial data, such as costs

+ Reviewing and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, Transit time, rate information, or other discrepancies

+ Assisting immediately report problems, operational disputes or discrepancies to supervisors or managers

+ Collaborating with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed

+ You will also monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered

+ You will collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes and maximize profitability through cost optimization

+ You will be part of process improvement identification, and implementing changes

+ You will also work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations

What we would like you to bring

+ Bachelor’s degree in supply chain management or similar field

+ 2+ years of Air Logistics Exports/Imports and Freight Forwarding experience

+ Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)

+ Knowledge on ITAR and Hazmat would be an asset/

+ Knowledge on Incoterms and IATA regulations is preferred

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $25 and $27. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-HYBRID

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.