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Description

Commercial & Industrial HVAC Service leader roles

Working at the Blue Ash office or on the road with technicians or customers.

Two most desirable experiences:

CAH units

Chillers

Roof top units (RTU) but not in the commercial or industrial markets so have to dig in on this piece

Variable refrigerator volume or flow: VRV or VRF - might always find this in their background

Chiller techs. - Can lead chiller techs

You might find someone who has one or the other; really good at VRV or the chiller techs but hard to find someone who has both

Manages service technicians and support team to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops, and retains employees. Ensures overall operational excellence and service growth. Oversees Service P&L local Cinci and Dayton office.

Skills: Strong verbal and written communication skills, excellent customer service, attention to detail, strong organizational skills, advanced computer literacy, professional manner.

Abilities: Interact effectively as a member of a team and work collaboratively with others in a fast-paced environment, manage multiple tasks and work under pressure, flexible and willing to assist as needed.

MAIN JOB TASKS AND RESPONSIBILITIES:

•Support service coordinators with scheduling technicians.

•Supervise service technicians.

•Receive and review Time Verification Reports from service technicians.

•Coordinate technician factory OEM training, and train new employees.

•Review work orders, pre-invoice reports, service invoices.

•Manage service parts, order filters & belts for the P/M accounts

•Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting.

•Establishes project timelines, communicates with customers, and coordinate project schedule.

•Manages projects, assigns personnel, oversees ordering of equipment and material.

•Ensures that maintenance contract commitments are fulfilled, and inspections completed on time. Provides input to Service Coordinator on scheduling activity of technicians.

•Works with the technician team to generate pull-through service and repair work.

•Works with manufactures to negotiate and file warranty claims.

•Manages Tech Tip program and leads customer care initiatives.

•Work with Service Sales Manager and Sales Representatives to resolve customer issues, including customer visits.

•Oversee assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy.

Skills

Operational management, Service management, Project management, Operation, excel, field construction, microsoft office, construction, hvac, construction supervision, p&l, p&l analysis, cah units, chillers, roof top units, variable refrigerator volume

Top Skills Details

Operational management, Service management, Project management, Operation,excel, field construction, microsoft office, construction, hvac, construction supervision, p&l, p&l analysis, cah units, chillers, roof top units, variable refrigerator volume

Additional Skills & Qualifications

•A large nice to have would be if the candidate has extensive Variable Refrigerant Volume (VRV) or Variable Refrigerant Flow (VRF) service experience – Daikin, Mitsubishi, Carrier, JCI, LG, Hitachi

THESE TYPE OF BACKGROUNDS WOULD WORK OUT WELL:

•Former HVAC field technician with 20+ years of experience of working on various HVAC equipment technologies (chillers – centrifugal, screw, scroll), custom air handing units (AHUs), rooftop units (RTUs), understand system operations including Building Automation Systems (BAS), pumps & boilers.

•Worked for 10+ years as a front-line technician, and then elevated to leadership roles = team lead, technician supervisor, Foreman and/or Operations leader

• Individual Contributor in the field and has the leadership characteristics would be a good fit here.

•Field background that wants to move into people management OR HVAC/construction background now in mgmt OR Construction PM looking to become service manager and has right soft skills

•HVAC technician work is hard on the body, and most senior people want to “graduate” to a non-wrench-turning Field service support type of position. They want to get away from being the doer and move to a field advisor cerebral role using their many years of knowledge of systems and equipment.

Experience Level

Intermediate Leve

Pay and Benefits

The pay range for this position is $120000.00 - $150000.00/yr.

Ask Account Manager for this

Workplace Type

This is a fully onsite position in Blue Ash,OH.

Application Deadline

This position is anticipated to close on May 30, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.