• Sr. Endpoint Desktop Engineer

    TEKsystems (Carmel, IN)


    Seeking an Endpoint Systems Engineer

    Responsibilities:

    + Endpoint Technology Management: Configure, deploy, and administer endpoint technologies including hardware, printers, operating systems, application deployments/upgrades, patches, security tools, and management solutions and tools.

    + Endpoint & Executive Support: Support, configure, deploy and maintain endpoint devices & solutions including printers, AV equipment, and endpoint applications.

    + Incident Management: Ensure timely resolution of issues, drive critical incidents to completion, and maintain operational stability and compliance with incident SLAs

    + Documentation and Knowledge Management: Develop and maintain solution documentation, standard operating procedures, and work instructions.

    + Training: As needed, facilitate informational training with IT and Business teams and/or end-users on standards, processes, or tool functionality.

    + Information Dissemination: Build and distribute documentation, training materials, and facilitate information transfer sessions.

    + Root Cause Analysis : Investigate and resolve recurring endpoint issues, implementing preventive measures.

    + Process Improvement: Contribute to CI initiatives to optimize endpoint solutions, systems and processes to improve the user experience and efficiency on endpoint devices.

    + On-Call Support: Availability of on-call support and maintenance outside of core business hours as needed.

    Education & Experience ​

    • Strong expertise in Microsoft Windows Server, Microsoft Configuration Manager, Intune, JAMF, application packaging/deployment, Windows 10/11, and macOS.

    • Minimum of 3 years of experience in an endpoint engineering role.

    • Proven track record of providing executive-level support with professionalism, exceptional communication, and an executive presence.

    • Familiarity with IT service management (ITSM) principles and practices.

    • Strong problem-solving, analytical, and troubleshooting abilities with a proactive mindset

    • Excellent communication, interpersonal, and customer service skills.

    • Ability to thrive in a fast-paced, dynamic environment, managing tasks effectively under pressure.

    • Capable of working independently and collaboratively within a team.

    Pay and Benefits

    The pay range for this position is $30.00 - $37.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Carmel,IN.

     

    Application Deadline

     

    This position is anticipated to close on May 31, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.