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Description

1. Imaging and Setup: • Perform imaging tasks for Windows 10. • Set up new employees with necessary hardware. • Knowledge of end-user computing hardware, including monitor and docking station setup. 2. Active Directory Administration: • Manage group memberships by adding and deleting users. 3. Microsoft Exchange Administration: • Forward mailboxes to users during vacations and perform various administrative tasks. 4. PC Administration: • Hold administrative rights on all workstations. • Troubleshoot and resolve user issues. 5. Ticket Queue Management: • Utilize ServiceDeskPlus from Zoho to manage ticket queues. • Handle approximately 70 tickets daily, with peak activity in the mornings. 6. Team Collaboration: • Work effectively within a fast-paced team environment. • Contribute to team efforts and assist colleagues as needed. 7. Endpoint Central Management: • Use Zoho/ManageEngine’s cloud-based computer management tools. • Perform remote control tasks.

Skills

Troubleshooting, Hardware, samsung, tablet, fleet management software, Customer service, Technical support

Top Skills Details

Troubleshooting,Hardware,samsung,tablet,fleet management software

Additional Skills & Qualifications

Qualifications: • Proven experience in a helpdesk or technical support role. • Familiarity with Active Directory, Microsoft Exchange, and PC administration. • Experience with ticketing systems, preferably ServiceDeskPlus from Zoho. • Strong communication skills, especially over the phone. • Ability to work in a fast-paced team environment. • Knowledge of hardware setup and imaging tasks.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Cloud,MN.

Application Deadline

This position is anticipated to close on Jun 3, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.